Product Manager

Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full-range of AWS services including workload migrations and modernization, cloud native application development, DevOps, data engineering, security and compliance, and everything in between. At Caylent, our people always come first. We are a global company and operate fully remote with employees in Canada, the United States, and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien! The Mission We're seeking a talented Product Manager for our growing Professional Services team. The ideal candidate has substantial experience in product management within an application development and engineering services company. Your mission is to drive product success by designing customer-centric product roadmaps, interfacing with UI/UX teams, and managing the ongoing backlog of work that flows to engineering teams. Collaborating closely with our customers, you'll ensure they meet their goals, bridging the gap between business needs and technical execution. Your Assignment Support Customer/User Research and Journey Design Work closely with customers to understand their needs, pain points, and goals. Conduct user research and facilitate journey design workshops to map out the customer journey. Use insights gathered to inform product decisions and ensure alignment with customer expectations. Design Product Roadmaps Create and maintain comprehensive product roadmaps that align with customer business goals and strategic priorities. Set clear product objectives and metrics, and ensure that roadmaps are regularly updated to reflect evolving customer needs and market trends. Ongoing Product Management Manage the product lifecycle from ideation to launch and beyond. Interface with UX teams to ensure that product designs meet user needs and provide a seamless experience. Collaborate with engineering teams to manage the backlog, prioritize features, and ensure timely delivery. Facilitate effective communication between UX and engineering teams to ensure alignment and address any roadblocks promptly. KPIs: Utilization Influenced Pipeline and growth of Customers CSAT scores within Product Engagements Your Qualifications 5+ years of product management experience within application development and engineering services Experience with product roadmap tools and software, running product experiments, and product launches Experience with UX/UI concepts and technologies Experience delivering large, complex consulting engagements for enterprise clients Expertise in product lifecycle management and Agile methodologies Excellent communication skills, especially with executive audiences Startup environment adaptability and cross-functional teamwork Curiosity and eagerness to learn new technologies Willingness to travel for project kick-offs and key client milestones Preferred Qualifications Certifications in AWS, Agile, or related areas Knowledge of Security Best Practices, Cloud Economics, Serverless technologies, container-based architecture, software development frameworks, and cloud cost optimization Experience in AWS consulting with Fortune 2000 clients Benefits 100% remote work Medical Insurance for you and eligible dependents Generous holidays and flexible PTO Competitive phantom equity Paid for exams and certifications Peer bonus awards State of the art laptop and tools Equipment & Office Stipend Individual professional development plan Annual stipend for Learning and Development Work with an amazing worldwide team and in an incredible corporate culture This role may require up to 25% travel, depending on business needs. NOTE: We’re unable to provide visa sponsorship now or at any time in the future. At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements. These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner. If you have any questions, please contact [email protected] Caylent is a place where everyone belongs . We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at [email protected].