Product Manager / Service Designer (Digital Product & Human-Centered Design)

Apply Description ReefPoint Group (RPG) is a mission-driven consulting firm dedicated to improving outcomes for Veterans, service members, and federal agencies through data, technology, and strategic consulting. We partner with our clients to solve complex operational challenges, modernize enterprise systems, and design solutions that improve how organizations deliver services and make decisions. At RPG, we value curiosity, collaboration, integrity, and innovation. Our teams work alongside clients to solve complex challenges through human-centered design, agile delivery, and strategic product thinking, creating meaningful impact for the organizations and communities we serve. Position Overview ReefPoint Group is seeking Product Managers, Product Owners, and Service Designers to join our growing Digital Transformation practice. This posting is part of our Product Management & Human-Centered Design Talent Community, supporting multiple current and upcoming opportunities across our federal client portfolio. We're looking for professionals who are passionate about understanding user needs, solving complex business problems, and delivering products and services that create measurable value. Whether your background is in product management, service design, customer experience, human-centered design, or digital transformation, you'll collaborate with cross-functional teams to design, deliver, and continuously improve mission-focused solutions. Successful candidates bring experience leading discovery efforts, facilitating stakeholder collaboration, prioritizing work, and translating customer and business needs into actionable solutions using Agile and human-centered design methodologies. What You'll Do Lead product discovery, service design, and requirements gathering activities with stakeholders and end users. Define product vision, service improvements, and strategic roadmaps aligned with organizational objectives. Conduct user research, interviews, workshops, and design sessions to better understand customer needs. Develop user journeys, service blueprints, personas, and customer experience maps. Translate business objectives and user needs into product backlogs, user stories, and actionable requirements. Prioritize features, enhancements, and improvements based on customer value, mission impact, and business priorities. Collaborate with engineers, architects, analysts, designers, and client stakeholders throughout the solution lifecycle. Facilitate Agile ceremonies including backlog refinement, sprint planning, demonstrations, and retrospectives. Evaluate product and service performance using customer feedback, metrics, and analytics. Identify opportunities to improve processes, workflows, and customer experiences through continuous improvement. Support organizational change by helping teams adopt new technologies, products, and ways of working. Communicate product strategies, design decisions, and recommendations to technical and executive audiences. Requirements Bachelor's degree in Business, Information Systems, Human-Centered Design, Design, Engineering, Public Administration, or a related field. Minimum of 3 years of professional experience in Product Management, Product Ownership, Service Design, Human-Centered Design, Business Analysis, Digital Transformation, or a related discipline. Experience gathering business and user requirements through stakeholder engagement and discovery activities. Experience working within Agile delivery teams. Strong communication, facilitation, and stakeholder management skills. Ability to balance customer needs, business objectives, and technical considerations when developing solutions. Strong analytical and problem-solving skills. Preferred Qualifications Experience with one or more of the following disciplines or methodologies is highly desired. Product Management Product Strategy Product Roadmaps Product Ownership Product Discovery Backlog Management User Story Development Feature Prioritization Minimum Viable Product (MVP) Human-Centered Design Service Design Human-Centered Design Design Thinking User Research Journey Mapping Service Blueprinting Persona Development Customer Experience (CX) Agile Delivery Agile Scrum SAFe Kanban Lean Continuous Improvement Product & Design Tools Azure DevOps Jira Confluence Miro Figma Lucidchart Additional Experience Digital transformation initiatives Business process improvement Change management Data-informed product decisions Federal consulting experience Experience supporting VA, DoD, DHA, CMS, HHS, or other federal agencies Active Public Trust or Security Clearance (or ability to obtain one) Why Join ReefPoint Group? At ReefPoint Group, you'll help organizations transform how they deliver services through thoughtful product strategy, human-centered design, and collaborative problem-solving. You'll work alongside experienced consultants, engineers, designers, and technologists to develop innovative solutions that improve customer experiences and support meaningful federal missions. We foster an environment where curiosity is encouraged, ideas are valued, and continuous learning is part of our culture. Whether you're shaping a digital product, redesigning a customer journey, or helping clients navigate organizational change, your work will have a lasting impact. If you're passionate about building better products, improving customer experiences, and solving complex challenges, we'd love to hear from you. #LI-MH1