Product Operations Associate
Noora HealthABOUT THE ROLE
The Product Operations Associate ensures smooth execution and continuous improvement of Noora Health’s ongoing programs. The role involves supporting tele trainers, monitoring quality of ongoing Mobile Care Companion Program, coordinating data sharing and reporting, and collaborating with cross-functional teams to optimize workflows and program delivery. This position offers exposure to operations, product processes, and stakeholder engagement in a social impact setting.
WHO WE ARE
YosAid Innovation Foundation works with health systems in India to promote innovative healthcare practices and skills among the patients and their families.
As part of this effort, YosAid has partnered with Noora Health to implement the Care Companion Program in India and support Noora Health’s mission of strengthening health systems by equipping family caregivers with the knowledge and skills to care for their loved ones.
Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.
With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 70 million caregivers and patients across 16,400+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).
In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%.
Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation. To learn more, watch our TED Talk, Skoll feature, or read about our partnership with the World Health Organization.
WHAT YOU WILL DO
1. Data Management, Reporting & Coordination
● Respond to routine data requests from internal teams, ensuring timely and accurate delivery.
● Prepare and maintain regular reports to share with external stakeholders and partners, showcasing service reach and impact.
● Coordinate with Program Delivery and Tech teams to maintain smooth data management, ensuring accuracy and continuity.
● Handle ad hoc data and communication requests from the Program Delivery team as needed.
2. Program Operations & Quality
● Drive efficiency and maintain high-quality tele training operations across programs.
● Continuously optimize workflows, including call scripts and user interaction flow.
● Conduct regular call audits, lead debrief sessions, and implement improvements based on findings.
● Assign call sheets and actively monitor call recordings to ensure adherence to standards.
● Document and share impactful stories and learnings to highlight user impact across teams.
3. Team Support & Development
● Support tele trainers with guidance, feedback, and coaching to enhance call quality and user experience.
● Act as the point of contact for all field-related requirements, ensuring timely communication and follow-up.
● Collaborate with Product and Program Delivery teams to identify challenges, share insights, and recommend operational improvements.
WHAT WE ARE LOOKING FOR
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Excellent skills in data management, reporting, and analysis, with proficiency in Google Workspace tools (Sheets, Docs, Slides) and familiarity with other digital platforms.
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Good documentation skills to accurately record procedures and learnings.
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Proficiency in English and at least basic understanding of Hindi and Telugu (preferred, not mandatory).
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Strong ability to collaborate effectively with cross-functional teams.
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Strong organizational and multitasking abilities to manage operations and program deliverables efficiently.
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Problem-solving mindset with attention to detail and commitment to maintaining high-quality standards & ability to adapt and learn new tools or processes quickly in a fast-paced environment.