Product Operations Manager (m/f/d)*

Do you want to play an instrumental role as a Product Operations Manager (m/f/d)* in a time of amazing growth in our new Tech Hub in Athens? Read on to learn more! We are looking for motivated and creative team players willing to be part of this exciting journey from the very beginning, supporting us in establishing and growing the new office, kickstarting projects and working in close collaboration with our existing teams in Germany on digitizing the real estate industry: Individuals who like getting things done, like to communicate and strive to work with passion & care, understanding the customers' problems and are curious how to best use technology to solve them. With the power of a globally successful brand, we at Engel & Völkers are breaking new ground and developing innovative digital products and services with our international colleagues: With a team of > 150 engineers, UI/UX designers, product managers, cloud & data experts, we develop industry-leading e2e solutions for our customers and real estate agents. Seize this unique opportunity to enjoy the atmosphere of a startup while having the benefits of a large and successful organization: Right from the start, you will have a lot of personal responsibility and creative freedom. Challenging tasks will provide you with individual development opportunities. Tasks that let you grow: Manage the product support pipeline, including ticket review, bug reporting, and escalation in Jira & Fresh Service. Be the main expert for managing incoming second and third level requests and maintenance for the recruiting tool and the newsletter tool. Work closely with Product Managers to align on priorities and process improvements. Collaborate with the Service Desk and Product teams on release notes, ensuring awareness of system changes and staying up-to-date of all updates. Create and maintain support documentations (Knowledge Base articles, FAQs, process guidelines). Ensure SLA / OLA compliance and ticket resolution quality. Maintain stakeholder communication. Contribute to continuous process improvements and reporting on KPIs such as ticket turnaround times and backlog health. Support technical migrations, communicate with license partners and manage projects (e.g. migrate from old to new newsletter editor). Are you the talent we're looking for? We are eager to hear from you if you… 2+ years of experience in product management, product operations, advanced IT support, or a similar role. Have experience in SaaS, prop-tech, or enterprise software environments is a plus. Have proficiency in ticketing and documentation systems (Jira, Fresh Service preferred). Have strong communication and problem-solving skills with a structured, hands-on mindset. Have experience working in a fast-paced, international environment. Have excellent verbal and written communication skills in English. Are available for occasional EU travel when needed (valid passport required). Bonus: Have experience working with the recruiting tool and/or newsletter tool. What’s in for you? 🌴 Minimum 22 days annual leave plus 24.12 / 31.12 off 💶 A competitive salary 🏥 Comprehensive private health insurance 🤓 Udemy learning flatrate + courses from the Engel & Völkers academy 🎫 Monthly meal allowance 📈 Regular performance reviews ensuring clear career progression paths 💻 State of the art equipment Sounds interesting? Then don’t hesitate to apply today! We have specialized in real estate services in the premium segment for almost 50 years. Today, we are active in over 35 countries, on five continents and at over 1,000 locations with more than 16,600 people under the Engel & Völkers brand and embody our shared values: expertise, exclusivity and passion. The digitalization of the real estate industry is one of the most exciting prop-tech trends that will accompany us in the economy in the coming years. At Engel & Völkers Technology, we are playing a key role in reshaping our industry and are pioneers in digital real estate brokerage of premium residential properties. Responsible for job posting E&V Technology Hub Greece SINGLE MEMBER S.A.