Product Owner

Job Title: Product Owner Job Description The Product Owner oversees day-to-day operations and customer service for mobility and transportation-related services, with a primary focus on supporting an internal operations team. This role prioritizes operational work, manages vendor relationships, and drives continuous improvement through data-driven insights and process optimization. The Product Owner collaborates closely with internal business stakeholders and engineering teams to enhance service delivery, support internal automation initiatives, and ensure that operational performance meets defined KPIs. Responsibilities Oversee daily operations and customer service for all mobility and transportation-related services and offerings. Routinely prioritize planned work and groom the operations backlog to ensure the team focuses on the most impactful initiatives at the right time. Manage relationships with vendors to ensure appropriate staffing levels and service requirements are consistently met. Research new technologies and alternative methods to improve operational efficiency, with a particular focus on automation opportunities. Assist the team manager with administrative responsibilities, including creation of labor budgets, reviewing and redlining contracts and statements of work, and supporting resource management activities. Assist in creating training and onboarding programs for new customers to ensure smooth adoption of services. Evaluate existing operations procedures and processes to identify deficiencies and areas for improvement, and lead redesign efforts to enhance efficiency and effectiveness. Create detailed vehicle performance reports that track generated revenues, costs, usage, and overall operational performance. Collaborate closely with internal operations and customer service departments to understand their needs and challenges and translate them into actionable work items. Engage with internal business stakeholders to discuss service performance, customer impacts, and operational priorities, ensuring clear alignment and expectations. Act as a key point of contact for internal services, taking responsibility for service quality and delivery to internal stakeholders. Communicate effectively with engineering teams to understand technical issues, characterize problems, and support prioritization of solutions. Spend a significant portion of time (approximately 50–75%) on operations, service delivery, and stakeholder communication to maintain high service standards. Provide product ownership for internal automation frameworks, working with internal teams to prioritize and refine user stories and operational enhancements (approximately 30% of daily responsibilities). Monitor and interpret operational numbers and KPIs, using strong math skills to analyze performance and identify trends and improvement opportunities. Work within a cloud environment, particularly AWS, leveraging knowledge of cloud services to support operational initiatives and internal tools (without developing scripts or programs). Support technical coordination and resource planning to ensure that operational and automation initiatives are properly staffed and executed. Essential Skills Strong communication skills, with the ability to interact effectively with internal business stakeholders, operations teams, customer service teams, and engineering groups. Demonstrated leadership capabilities in coordinating cross-functional teams and driving operational initiatives. Proficiency in SQL for querying, analyzing, and reporting on operational and performance data. Knowledge of AWS services and the ability to work within a cloud environment to support internal tools and automation frameworks. Solid math skills to interpret KPIs, analyze numerical data, and support data-driven decision-making. Experience with resource planning and technical coordination in an operational or product-focused environment. Understanding of mobility, transportation, or automotive-related operations and services. Bachelor’s degree in Information Systems or a related field. Additional Skills & Qualifications Ability to work effectively with teams and stakeholders across different geographic regions. Experience supporting internal operations teams and internal stakeholders in a product owner or similar role. Familiarity with automation concepts and frameworks in an operational context. Comfort working with cloud-based tools and environments, particularly AWS. Strong analytical and problem-solving skills, with attention to detail in evaluating processes and performance. Ability to create clear, detailed reports and documentation for operational performance and vehicle metrics. Work Environment This role operates in a hybrid work environment that combines remote work with in-office collaboration. The team typically meets in the office on Tuesdays to work together, align priorities, and discuss ongoing initiatives. The work focuses on internal support for operations and automation within a cloud-based environment, particularly AWS, and involves regular interaction with business stakeholders, operations staff, and engineering teams. The position offers a stable engagement with long-term internal support work and the potential for conversion to a permanent role, providing opportunities for professional growth and ongoing involvement in mobility and transportation-related services. Job Type & Location This is a Contract to Hire position based out of Plano, TX. Pay and Benefits The pay range for this position is $45.00 - $60.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Plano,TX. Application Deadline This position is anticipated to close on Aug 26, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.