Product Owner

Product Owner – Customer Experience

About the role

We're looking for an experienced Product Owner to help shape and deliver digital products that improve experiences for customers and colleagues across Royal Mail.

Working within a cross-functional product team, you'll play a key role in defining priorities, translating business needs into actionable requirements and ensuring valuable products are delivered at pace. You'll work closely with stakeholders across the business, alongside designers, engineers, architects and delivery teams, to solve real customer problems and deliver measurable outcomes.

This is an excellent opportunity for someone who combines strong product thinking with a customer-first mindset and enjoys turning ideas into successful products and services.

What you'll be doing

• Own and manage the product backlog, ensuring priorities align to customer needs, business goals and strategic objectives.
• Work closely with customers, users and stakeholders to identify opportunities, understand pain points and validate solutions.
• Translate product goals and business requirements into clear user stories and acceptance criteria.
• Prioritise work based on customer value, business impact, risk and delivery considerations.
• Collaborate with product managers, designers, engineers and architects throughout the product lifecycle.
• Lead backlog refinement, sprint planning and product reviews to ensure teams remain focused on delivering value.
• Provide guidance and decision-making support to the delivery team throughout development.
• Review and accept completed work, ensuring it meets agreed business requirements and quality standards.
• Use customer feedback, analytics and performance data to drive continuous improvement.
• Contribute to product strategy, roadmap planning and long-term product development initiatives.

About you

You'll be passionate about creating products that solve real customer problems and deliver measurable business value.

You'll be comfortable working in a fast-paced agile environment and have the confidence to engage with stakeholders at all levels while maintaining a clear focus on customer outcomes.

What we're looking for

Essential

• Experience working as a Product Owner, Product Manager or similar product delivery role.
• Strong experience managing product backlogs and translating requirements into user stories and acceptance criteria.
• Proven experience working in Agile delivery environments.
• Strong understanding of customer-centred product development and user-focused design principles.
• Experience balancing competing priorities and making informed trade-off decisions.
• Ability to work effectively with technical teams, business stakeholders and third-party suppliers.
• Strong analytical and problem-solving skills.
• Excellent communication, facilitation and stakeholder management skills.
• Experience using Agile delivery tools such as Jira and Confluence.

Desirable

• SAFe Product Owner/Product Manager certification or similar Agile qualifications.
• Experience working within large-scale digital transformation programmes.
• Knowledge of customer journey mapping, Lean UX and hypothesis-driven product development.
• Experience using prioritisation frameworks such as WSJF, Cost of Delay or similar approaches.

Why join us?

Royal Mail is undertaking significant transformation across customer, digital and operational services. As a Product Owner, you'll have the opportunity to work on products that impact millions of customers and colleagues while helping shape the future of one of the UK's most recognised brands.

You'll join a collaborative product and technology community where you'll be empowered to influence decisions, challenge thinking and deliver meaningful outcomes.

Benefits & Rewards

In addition to the salary and benefits outlined above, you'll also enjoy:

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance**
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years**
• Benefits Account – With more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to a range of free services and tools, offering support for physical and mental wellbeing, financial guidance, and social support whenever you need it.

*Eligible for enrolment in NEST pension plan after 3 months service and CDC pension scheme after 12 months service
**Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face/virtual interview.

We are committed to transparency about our career opportunities and the qualities we value.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you. (delete if essential criteria only)

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

Closing Date: 20/10/2026. Please note, this advert may close early if the appropriate number of applications has been reached.