Product Owner

Product Owner - Pharmacy

Role And Responsibilities

The Product Owner is responsible for maintaining effective, professional relationships and managing interactions with third-party vendors and external business partners while positively representing CRx Specialty Pharmacy. This role serves as a central point of coordination for the ongoing performance, development, and continuous improvement of CRx as an integrated specialty pharmacy solution available to Liviniti clients and members. The Product Owner connects pharmacy operations with Variable Copay and other Liviniti teams, helping translate business, client, member, and operational needs into clear priorities, coordinated initiatives, and sustainable processes. Although the role is not focused on technology product development, it applies product ownership and project coordination practices to support service quality, operational readiness, stakeholder alignment, issue resolution, and the successful implementation of enhancements across the CRx offering. The Product Owner is expected to perform, including but not limited to, the following responsibilities:

• Demonstrated ability to manage multiple priorities and projects simultaneously while maintaining accuracy and attention to detail.

• Proven self-starter with strong motivation and the ability to work independently with minimal supervision.

• Experience identifying opportunities for process improvement and proactively driving solutions to completion.

• Strong organizational skills with the ability to adapt quickly to changing business needs and priorities.

• Effective problem solver who takes initiative and demonstrates ownership of tasks and outcomes.

• Ability to collaborate across cross-functional teams while also excelling in independent work environments.

• Results-driven mindset with a focus on efficiency, quality, and continuous improvement.

• Experience gathering feedback from end users and translating operational needs into actionable solutions.

• Demonstrated leadership through influence, accountability, and a proactive approach to achieving goals.

• Serve as the operational owner and primary coordination point for initiatives, enhancements, and priorities affecting the CRx specialty pharmacy offering.

• Partner with pharmacy leadership and cross-functional stakeholders to establish priorities, define desired outcomes, clarify responsibilities, and coordinate work through completion.

• Develop and maintain project plans, timelines, status updates, decision logs, and follow-up items for assigned CRx initiatives without assuming responsibilities reserved for formal technology development teams.

• Coordinate operational readiness for new clients, programs, service enhancements, and process changes, including documenting requirements, identifying dependencies, and confirming stakeholder preparedness.

• Support alignment between CRx pharmacy operations, Variable Copay, Client Experience, Clinical, Compliance, Finance, Product, and other Liviniti teams as appropriate.

• Monitor operational performance, service trends, stakeholder feedback, and recurring issues to identify risks, improvement opportunities, and priorities for corrective action.

• Facilitate timely resolution of cross-functional operational issues by organizing the appropriate stakeholders, clarifying ownership, tracking commitments, and escalating barriers when necessary.

• Create and maintain clear process documentation, workflows, business requirements, standard work, and other materials needed to support consistent execution and organizational knowledge

• Help evaluate proposed changes for operational impact, member and client experience, resource needs, compliance considerations, and alignment with CRx and Liviniti objectives.

• Provide concise updates to pharmacy leadership and key stakeholders regarding initiative status, risks, decisions, dependencies, and expected outcomes.

• Coordinate testing, validation, training, communication, and implementation activities associated with operational changes, ensuring issues are documented and resolved before or after launch as appropriate.

• Promote a member-focused and client-aligned approach that supports reliable specialty pharmacy service, effective coordination of care, medication access, affordability, and a consistent experience.

• Abide by all obligations under HIPAA related to Protected Health Information (PHI).

• If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources.

• Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.

• Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice

Required Skills And Competencies

• Display flexibility and adaptability to changing environments.

• Possess the ability to tolerate taxing workloads.

• Function effectively under stress.

• Adherence to deadlines.

• Demonstrate integrity, concern for others, interpersonal skills, interest, and motivation.

• Demonstrate a strong work ethic.

• Ability to respect confidentiality of patient information is required.

• Understanding medical terminology and calculations is required.

• Familiarity with medication names and general uses

• Ability to work as a team and individually to attain personal and departmental goals.

• Basic math and computer skills are required.

• Proficient in Microsoft Office and industry related software programs.

• Problem Solving/Analysis

Supervisory Responsibilities

• There are no supervisory responsibilities for this role

Position Type And Expected Hours of Work

• Full-time, salary/exempt position.

• Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00 AM to 6:00 PM CT. We cover clients from the West to the East Coast; work times must be adjusted to cover meetings in all time zones. Ability to work extended hours, weekends, and holidays pursuant to industry demands.

What We Have to Offer

Our benefits package is designed to keep our employees happy and healthy - physically, mentally and financially

• Medical, Dental and Vision insurance

• Disability and Life insurance

• Employee Assistance Program

• Remote work options

• Generous Paid-Time Off

• Annual Reviews and Development Plans

• Retirement Plan with company match immediately 100% vested

Travel

• No travel is expected for this position

Required Education And Experience

• Certified Pharmacy Technician with 5 years’ experience in a fast-paced healthcare environment.

• High School or equivalent

Preferred Education And Experience

• Some college

• Pharmacy experience

CRx Specialty Solutions, (CRx) and all entities provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, CRx complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CRx expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CRx employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/D/V