Product Owner - Application Quality Assurance

Job Function

Services

The role

• Do you enjoy collaborating with SMEs, Product teams, and stakeholders to ensure high-quality content, workflows, and user experience across your team?
• Would you like to contribute your skills to scale automation, standardization, and operational excellence across key in-house applications?
• Want to be part of a leading global software and cloud solutions provider, helping organizations run and optimize their IT environments?

Practical Information

Location: Bulgaria | Reports to: Product Leader | Visa Requirements: Valid working visa for EU | Language Requirements: Fluent English, written and spoken

As Product Owner, you will ensure the smooth operations of Zyncc Workflow (ZWF) and Lictionary (LIC), two key internal applications supporting content and knowledge management at SoftwareOne.

You will drive their adoption, maintain high-quality content and configurations, and support users across the business, while identifying opportunities to standardize and automate processes, helping improve scalability, consistency, and user experience and shaping how these applications evolve in the future.

Key Responsibilities

• Run and continuously improve day-to-day business operations for ZWF and LIC, including recurring checks, validations, and operational governance
• Manage the content lifecycle from intake through review, testing, approval, and release to production
• Collaborate with SMEs and content owners to define, review, and maintain workflows, URLs, libraries, and related content
• Coordinate and communicate production releases, operational updates, and functional changes to stakeholders
• Monitor and triage incoming requests and incidents, ensuring timely responses, routing, and communication
• Coordinate investigation and resolution of functional issues with Product Management and SMEs, documenting learnings
• Identify, prioritize, and support standardization and automation opportunities while maintaining backlog, documentation, and reporting

What we need to see from you

• Previous experience in application operations, service management, product operations, or a similar role, with familiarity in software license management
• Strong analytical and troubleshooting mindset, with high attention to detail
• Ability to plan, prioritize, and coordinate recurring operational work alongside ad-hoc requests
• Experience in creating and maintaining structured documentation, with a focus on quality assurance through reviews and testing
• Ability to collaborate with cross-functional stakeholders, with experience working in Agile environments and tools such as Jira, Confluence, and reporting/dashboard solutions

What we offer:  

Our company benefits vary based on your location, but always include: 

• Global company culture: Our 6 core values underpin our company culture (https://www.softwareone.com/en/our-story/our-values)
• A mentor who supports your successful start and is at your side with advice and action
• President’s Club: Possibility to be awarded recognition by leadership and your peers
• Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship
• Lifelong education: A variety of training and development opportunities
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.