Product Owner-CRM Applications

About Allwyn Hellas

OPAP is now Allwyn, entering a new era of transformation powered by digitalization, innovation and unique experiences for retail and online customers.

Allwyn is a multi-national gaming entertainment company, lottery-led, with leading market positions and trusted brands across Europe and North America. Our purpose is to make play better for all by focusing on innovation, technology, player safety and returning more to good causes across a growing casual gaming entertainment portfolio.

This new era brings more for our people. Whatever your role, you’ll feel part of something bigger and empowered to make an impact, with opportunities to accelerate your ambitions, develop your talent and thrive alongside colleagues around the world.

Allwyn has been recognized as a Top Employer in Greece for four consecutive years (2023–2026), reflecting our commitment to creating a workplace that truly stands out and focuses on our people.

A Winning Career Awaits.

So what’s the challenge…

As a Product Owner, you will be responsible to drive the evolution of the Loyalty domain by translating business strategy into impactful customer engagement solutions. You will own the end-to-end product lifecycle, align business and technology priorities, and deliver high-value products that support business growth.

What your day to day will include:

• Translating business requirements into clear technical specifications and Statements of Work (SoW)
• Driving product delivery by managing the product backlog, prioritizing initiatives, and defining milestones aligned with business objectives
• Leading end-to-end project execution, ensuring successful delivery, testing, deployment, and value realization
• Identifying opportunities for improvement, mitigating risks, and enhancing the performance and scalability of existing solutions
• Monitoring market trends, emerging technologies, and industry best practices to drive innovation and business growth
• Managing vendor relationships, including RFPs, contracts, budgets, SLAs, and overall service performance
• Collaborating with business stakeholders, development teams, PMO, and external partners to align priorities, manage dependencies, and resolve challenges
• Facilitating backlog refinement, sprint planning, and agile ceremonies to maximize product value and team effectiveness
• Overseeing application releases, project deliverables, testing activities, and compliance with business and technical requirements
• Ensuring the operational excellence of assigned products by monitoring performance, coordinating issue resolution, and driving continuous improvement
• Leading or contributing to Allwyn Group initiatives within the assigned area of responsibility
• Participating in on-call support activities and handling ad-hoc assignments as required by business needs

What you’ll bring:

• Bachelor's degree in Computer Science, Information Technology, or a related STEM field (Master's degree preferred)
• Proven experience in Product Ownership, Business Analysis, and software product delivery within complex environments
• Strong knowledge of Agile methodologies, Software Development Lifecycle (SDLC), and project management practices
• Experience managing large-scale initiatives, vendors, procurement activities, budgets, and stakeholder negotiations
• Strong business acumen within CRM, Loyalty, Marketing, or Customer Engagement domains
• Excellent analytical, problem-solving, communication, and stakeholder management skills, with the ability to bridge business and technology
• Professional certifications (PMP, PMI-PBA, CBAP, CCBA) and knowledge of Gaming, Betting, Lottery, or Casino domains are considered a plus
• Excellent communication skills (Greek & English)

What’s in it for you?

🚀 An award-winning working environment

💸 Competitive salary package and bonus scheme

🩺 Health insurance coverage, Pension Plan and Annual Health Checkup

💻 Hybrid working model

🏢 State of the art facilities including gym & restaurant

🎓 Continuous learning powered by Allwyn Academy

💼 Internal career opportunities

👪 Family Support incl. daycare voucher and assisted reproduction voucher

🌱 Volunteering program, including 2 extra days off to give back

💪 Well-Being Program incl. sports teams, nutritionist & psychologist services, Employee Assistance line and more

🗓️ Allwyn Day - one extra day off

🍴 Monthly food allowance

🚌 Shuttle service for easy commute to our offices

🛍️ Exclusive employee discounts across a range of partners ️

Allwyn is an equal opportunity employer, welcoming talented individuals from all backgrounds.

Does this opportunity sound exciting to you? If yes, we would love to hear from you!