Product Specialist
Company Description
NutrixGold is dedicated to transforming lives through nutrition and healthcare solutions, with a focus on achieving optimal health and well-being through the right balance of nutrients.
As a brand owner, trusted manufacturer, and distributor, NutrixGold offers a range of high-quality health supplements, health foods, and medical equipment. The company is committed to excellence, innovation, integrity, and customer satisfaction across all aspects of its operations.
Team members join a mission-driven organization that values quality, continuous improvement, accountability, and long-term relationships within the healthcare and wellness sector.
Role Description
This is a full-time, remote Product Specialist role supporting NutrixGold's portfolio of health supplements, health foods, and medical equipment.
The Product Specialist will be responsible for managing product information, supporting sales activities, analyzing product performance, and providing insights to strengthen product positioning and market performance.
Daily responsibilities include responding to customer and business partner inquiries, conducting product presentations, training and demonstrations, and working closely with the sales and marketing teams to address customer needs and support business growth.
The role also involves gathering market feedback, monitoring competitor activities, identifying market opportunities, and collaborating with internal teams to continuously improve product offerings and customer experience.
The successful candidate must be self-motivated, disciplined, and capable of working independently with minimal supervision. As the role involves market and customer engagement, the individual must also be willing and able to travel regularly within the assigned sales territory.
A data-driven and commercially focused approach is expected to ensure products meet quality standards, customer requirements, and the company's overall business objectives.
Qualifications
- Product expertise: Experience working as a Product Specialist or in a related commercial role, with the ability to manage product portfolios and develop a strong understanding of healthcare, nutrition, health supplement, or medical device products.
- Analytical abilities: Strong analytical skills with the ability to interpret sales and market data, monitor product performance, identify trends, and support informed business decisions.
- Communication skills: Clear, confident, and professional communication skills, with the ability to explain product features and benefits, prepare product documentation, conduct training, and communicate effectively with customers and internal teams.
- Customer-focused capabilities: Strong customer service orientation with the ability to understand customer needs, address inquiries professionally, build relationships, and maintain a positive customer experience.
- Sales-oriented competencies: Commercial awareness and sales skills to support product presentations, customer engagement, sales initiatives, account development, and revenue growth.
- Independent working ability: Self-motivated, responsible, organized, and able to work independently in a remote working environment with minimal supervision.
- Mobility: Willing and able to travel regularly within the assigned sales area for customer visits, product presentations, training, exhibitions, and other business activities.
- Personal attributes: Pleasant and professional personality, trustworthy, reliable, responsible, and able to maintain a high level of integrity when dealing with customers, business partners, and confidential company information.
- Team collaboration: Able to work effectively with sales, marketing, regulatory, operations, and management teams while maintaining ownership of assigned responsibilities.
- Additional qualifications: Experience in healthcare, nutrition, health supplements, pharmaceuticals, or medical devices is preferred. Proficiency with CRM, sales reporting, or product management tools would be an advantage.
Daily responsibilities include responding to customer and partner inquiries, delivering product training and demonstrations, and collaborating with sales and marketing teams to address client needs. The role also involves gathering market feedback, monitoring competitor activity, and working with internal teams to improve product features and overall customer experience. The individual will use data-driven approaches to ensure products meet quality standards and align with company goals.
Qualifications
- Product expertise: Ability to work as a Product Specialist, with experience managing product portfolios and understanding healthcare or nutrition-related products.
- Analytical abilities: Strong analytical skills to interpret data, track product performance, and support informed business decisions.
- Communication skills: Clear and professional communication skills for explaining product features, preparing documentation, and collaborating across teams.
- Customer-focused capabilities: Customer service skills to support clients, address inquiries, and ensure a positive user experience.
- Sales-oriented competencies: Sales skills to assist in product presentations, support sales initiatives, and contribute to revenue growth.
- Additional qualifications: Experience in healthcare, nutrition, or medical devices; proficiency with CRM or product management tools; ability to work independently in a remote environment; and a bachelor’s degree in a related field such as business, life sciences, or healthcare is preferred.
- Education: SPM or higher
产品专员公司简介
NutrixGold 致力于通过营养与医疗健康解决方案改善人们的生活，专注于通过科学且均衡的营养摄取，帮助消费者实现更理想的健康状态与整体福祉。
作为品牌拥有者、值得信赖的制造商及经销商，NutrixGold 提供一系列高品质的保健营养品、健康食品及医疗设备。公司在各项业务运营中始终坚持卓越、创新、诚信及客户满意度。
加入 NutrixGold，您将成为一家以使命为导向的企业团队成员。我们重视产品质量、持续改进、责任感，以及在医疗健康与保健领域建立长期稳固的合作关系。
职位说明
这是一个全职、远程办公的产品专员职位，主要负责支持 NutrixGold 旗下的保健营养品、健康食品及医疗设备产品组合。
产品专员将负责管理产品相关资讯、支持销售活动、分析产品表现，并提供市场及业务洞察，以加强产品定位及提升市场表现。
日常工作包括回复客户及商业伙伴的咨询、进行产品介绍、培训及示范，并与销售及市场营销团队紧密合作，了解客户需求及支持业务增长。
此职位亦需要收集市场反馈、关注竞争对手动态、发掘市场机会，并与公司内部各部门合作，持续优化产品及提升客户体验。
合适的候选人必须具备高度的自我驱动力、自律性及责任感，并能够在较少监督的情况下独立完成工作。由于此职位涉及市场开发及客户互动，候选人亦必须愿意并能够经常在所负责的销售区域内出差。
候选人应具备数据分析及商业思维，确保产品符合质量标准、客户需求及公司的整体业务目标。
任职资格
- 产品专业能力： 具备产品专员或相关商业职位的工作经验，能够管理产品组合，并对医疗健康、营养、保健营养品或医疗设备产品建立良好的专业知识。
- 分析能力： 具备良好的数据分析能力，能够解读销售及市场数据、追踪产品表现、识别市场趋势，并为业务决策提供有效支持。
- 沟通能力： 具备清晰、自信及专业的沟通能力，能够有效说明产品特点及优势、准备产品相关资料、进行产品培训，并与客户及内部团队保持良好沟通。
- 客户导向能力： 具备良好的客户服务意识，能够了解客户需求、专业处理客户咨询、建立良好的客户关系，并持续提升客户体验。
- 销售能力： 具备商业意识及销售技巧，能够支持产品介绍、客户开发、销售活动、客户账户发展及公司营业额增长。
- 独立工作能力： 积极主动、自我驱动、有责任感、具备良好的组织能力，并能够在远程办公环境下独立工作，在较少监督的情况下完成工作目标。
- 出差要求： 愿意并能够经常在所负责的销售区域内出差，包括拜访客户、进行产品介绍、产品培训、参与展览会及其他相关商业活动。
- 个人特质： 性格亲切友善、专业得体、诚实可信、可靠且有责任感。在处理客户、商业伙伴及公司机密资料时，能够保持高度诚信及职业操守。
- 团队合作： 能够与销售、市场营销、法规事务、营运及管理团队有效合作，同时对自己负责的工作及目标具备高度责任感。
- 其他资格： 具有医疗健康、营养、保健营养品、医药或医疗设备相关行业经验者优先考虑。熟悉 CRM 系统、销售报告或产品管理工具者将具有优势。
- 学历要求： SPM 或以上学历。