Product & Tailor-Made Consultant, Southern Africa

Requisition ID: 3613 Department: Tourism and Hospitality Work Type: Hybrid Application Close Date: 14th September 2026 At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries. At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries. The world needs more Intrepid people: Help travellers discover the very best of Southern Africa through tailor-made journeys that create lasting memories! As a Product & Tailor-Made Consultant, you'll play a key part in the end-to-end sales, consultation and booking of tailored independent trips (FIT) and private group trips across the Southern Africa region – South Africa, Zimbabwe, Zambia, Botswana, Namibia, Eswatini & Lesotho. You'll work closely with our global sales offices to understand customer needs, design memorable itineraries and deliver exceptional service from enquiry through to booking. Working closely with the Destination Product & Tailor-Made Manager, you’ll ensure that our customised trips match market trends and traveller interests, while identifying opportunities to grow our product range. You’ll also be the go-to person for our customers seeking FIT & Private Group itineraries, using your destination knowledge and product expertise to create trips that fulfil their expectations. If you love Southern Africa, enjoy connecting with people and have a passion for creating unforgettable travel experiences, we'd love to hear from you! This is a permanent full-time role, based in our Johannesburg office, where you'll work in a 3-2-1 hybrid model, with 3 days in the office and 2 days from home, including at least 1 office day on a Monday or Friday. Some of the experience you’ll bring with you may include: Strong destination and travel knowledge of Southern Africa In-depth knowledge of Southern Africa travel operations, ideally within tailor-made & small group adventure travel Proven experience with selling and booking trips Experience creating adventure travel products Ability to build great relationships with suppliers, and internal teams Strong written and verbal English communication skills We know people bring different experiences and perspectives, so even if you don’t tick every box, we still encourage you to apply. Please note: We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference. Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant. We also reserve the right to close this advert earlier if we receive a high volume of applications. The world needs more Intrepid people: Help travellers discover the very best of Southern Africa through tailor-made journeys that create lasting memories! As a Product & Tailor-Made Consultant, you'll play a key part in the end-to-end sales, consultation and booking of tailored independent trips (FIT) and private group trips across the Southern Africa region – South Africa, Zimbabwe, Zambia, Botswana, Namibia, Eswatini & Lesotho. You'll work closely with our global sales offices to understand customer needs, design memorable itineraries and deliver exceptional service from enquiry through to booking. Working closely with the Destination Product & Tailor-Made Manager, you’ll ensure that our customised trips match market trends and traveller interests, while identifying opportunities to grow our product range. You’ll also be the go-to person for our customers seeking FIT & Private Group itineraries, using your destination knowledge and product expertise to create trips that fulfil their expectations. If you love Southern Africa, enjoy connecting with people and have a passion for creating unforgettable travel experiences, we'd love to hear from you! This is a permanent full-time role, based in our Johannesburg office, where you'll work in a 3-2-1 hybrid model, with 3 days in the office and 2 days from home, including at least 1 office day on a Monday or Friday. Some of the experience you’ll bring with you may include: Strong destination and travel knowledge of Southern Africa In-depth knowledge of Southern Africa travel operations, ideally within tailor-made & small group adventure travel Proven experience with selling and booking trips Experience creating adventure travel products Ability to build great relationships with suppliers, and internal teams Strong written and verbal English communication skills We know people bring different experiences and perspectives, so even if you don’t tick every box, we still encourage you to apply. Please note: We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference. Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant. We also reserve the right to close this advert earlier if we receive a high volume of applications. Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. Rewarding and developing our people is important to us, some of our work perks include: Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year A free Intrepid trip every year, plus generous discounts for families, and close friends 5 extra days of leave a year for use on Intrepid trips A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. Access to e-learning platforms, professional development and mentor programs 20 hours of volunteer leave every year to use on causes most important to you Employee Assistance Program, a 24/7 service that offers counselling for you and your family We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life. Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. Rewarding and developing our people is important to us, some of our work perks include: Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year A free Intrepid trip every year, plus generous discounts for families, and close friends 5 extra days of leave a year for use on Intrepid trips A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. Access to e-learning platforms, professional development and mentor programs 20 hours of volunteer leave every year to use on causes most important to you Employee Assistance Program, a 24/7 service that offers counselling for you and your family We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life. We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and what you require, we will then be in touch to support your application. We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and what you require, we will then be in touch to support your application. We encourage you to apply as soon as possible as we may close the role early if we receive a high volume of suitable applications We encourage you to apply as soon as possible as we may close the role early if we receive a high volume of suitable applications We encourage you to apply as soon as possible as we may close the role early if we receive a high volume of suitable applications Application Close Date: 14th September 2026