Professional Liability - Allied Healthcare Risk Management Director

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Professional Lines Risk Management team is seeking an Allied Healthcare Risk Management Director to join a collaborative, innovative, and highly respected organization. This is an exciting opportunity for a healthcare, clinical, patient safety, or risk management professional who enjoys building relationships, influencing outcomes, and helping healthcare organizations strengthen their risk management practices.

In this role, you'll serve as a trusted advisor to insureds, agents, underwriting, and claims partners, providing consultative guidance on complex healthcare risks and helping clients navigate an evolving healthcare landscape. Your expertise will help organizations better manage risk while contributing to the success and growth of our Allied Healthcare portfolio.

At The Hanover, our CARE values of Collaboration, Accountability, Respect, and Empowerment shape our culture and inspire how we support one another, serve our customers, and grow together. We believe great work happens when talented people are trusted, supported, and empowered to make a meaningful impact.

We welcome talent from across the U.S., with a preference for candidates located in MA, CT, GA, NC, SC, VA, MI, AZ, IN, IL, MN, CO, TX, TN, OH, and PA. This role offers the flexibility to work remotely or in a hybrid arrangement, with occasional travel for client meetings, conferences, and team-related events.

If you're looking for an opportunity to leverage your healthcare and risk management expertise in a strategic, consultative role where your insights influence outcomes and your contributions are valued, we'd love to hear from you.

Come Discover The Hanover Difference

POSITION OVERVIEW: The Risk Management Director will support The Hanover's Healthcare Professional & General Liability portfolio, with a focus on a diverse range of Eldercare and Allied Healthcare organizations. This includes behavioral health, oncology and community health centers, urgent care clinics, infusion services, pharmacies, durable medical equipment suppliers, home healthcare agencies, independent living communities, assisted living facilities, skilled nursing facilities, continuing care retirement communities (CCRCs), and other healthcare-related organizations.

This position performs high-level clinical risk evaluations and loss assessments of prospective and existing policyholders to identify exposures, operational risks, resident/patient safety concerns, and risk management controls. Findings and recommendations are communicated to underwriting, claims, agents, and insureds to support underwriting decisions and improve account performance.

The Risk Management Director serves as a subject matter expert in healthcare operations and professional and general liability exposures and delivers consultative risk management services designed to help reduce claim frequency and severity. The role includes conducting on-site facility assessments, evaluating clinical and operational practices, and developing customized risk improvement strategies.

Travel is expected and typically ranges from approximately 5% to 15% annually, depending on assigned territory, portfolio, client needs, and business objectives. Travel may include client visits, account assessments, agency meetings, industry events, and internal business meetings.

This is a full-time/exempt position.

IN THIS ROLE, YOU WILL:

• Conduct risk assessments of prospective and existing healthcare organizations, including evaluation of clinical operations, resident/patient safety programs, staffing models, loss experience, quality assurance processes, and risk management controls.
• Perform on-site facility evaluations for higher-hazard or complex healthcare accounts, including nursing homes, assisted living facilities, independent living communities, pharmacies, health centers, DME providers, home healthcare providers, and other healthcare organizations.
• Analyze loss trends, claims activity, regulatory actions, survey results, licensing concerns, and quality indicators to identify key drivers of healthcare professional liability exposure.
• Identify operational, clinical, and regulatory risks and provide recommendations to improve resident/patient safety, reduce loss exposure, and strengthen risk management practices.
• Develop and deliver consultative risk management services, including written reports, action plans, educational resources, and presentations for insureds, agents, underwriting, and internal stakeholders.
• Participate in new business and renewal underwriting meetings, providing an independent risk management perspective regarding account quality, operational controls, management effectiveness, and loss potential.
• Collaborate with underwriting and claims partners to evaluate emerging healthcare risks, significant losses, adverse trends, and challenging accounts.
• Assess and provide guidance regarding key healthcare exposures, including:
• Resident and patient safety
• Medication management
• Clinical documentation
• Infection prevention and control
• Fall prevention programs
• Pressure injury prevention
• Staffing adequacy and turnover
• Abuse, neglect, and exploitation prevention
• Emergency preparedness and business continuity
• Vendor and contracted service provider oversight
• Write white papers, risk alerts, educational materials, and presentations to support The Hanover's healthcare risk management strategy.
• Support and enhance risk management platforms, including hotline support, educational resources, and client service offerings.
• Provide strategic leadership in developing healthcare risk management programs, underwriting guidance, and portfolio initiatives.
• Provide input to leadership regarding healthcare risk trends, loss drivers, service strategies, and portfolio performance.
• Maintain knowledge of healthcare regulations, industry best practices, emerging exposures, and professional liability trends through ongoing professional development and industry participation.

Key Measures of Success:

• Quality and consistency of risk assessment reports
• Contribution to portfolio loss ratio improvement
• Productivity and completion of service commitments
• Timeliness of work product
• Effectiveness of risk improvement recommendations
• Underwriting, agent, and insured satisfaction
• Reduction in loss frequency and severity among serviced accounts
• Successful completion of facility assessments and follow-up engagement plans

WHAT YOU NEED TO APPLY:

• Clinical healthcare background required.
• Required: Registered Nurse (RN). In addition, candidates should possess experience in at least one of the following areas: healthcare risk management, patient safety, quality management, long-term care administration, healthcare operations, or a related healthcare field.
• Five or more years of experience in healthcare operations, healthcare risk management, patient safety, quality management, claims, or healthcare professional liability.
• Knowledge of long-term care, senior living, home healthcare, and allied healthcare operations preferred.
• Experience conducting healthcare facility assessments, surveys, audits, or accreditation reviews preferred.
• Professional designations such as CPHRM, ARM, CPCU, or equivalent are desirable.

Competencies:

• Decision Making: Objectively analyzes operational, clinical, regulatory, and loss information to evaluate risk and develop practical recommendations that improve outcomes and inform underwriting decisions.
• Influencing Others: Communicates recommendations credibly and persuasively to healthcare leadership, underwriting partners, agents, and insureds to drive meaningful risk improvement.
• Relationship Building: Develops trusted relationships with insureds, brokers, healthcare executives, clinical leaders, underwriting, and claims professionals to support long-term account success.
• Consultative Problem Solving: Identifies root causes of loss activity and operational concerns and develops actionable solutions tailored to each organization's risk profile.
• Results Orientation: Maintains a strong focus on measurable risk improvement, portfolio performance, service quality, and underwriting value.
• Taking Responsibility: Exercises sound judgment and accountability when evaluating complex healthcare risks and providing recommendations.
• Self-Management: Effectively prioritizes workload, manages travel commitments, balances multiple assignments, and adapts to changing business needs.
• Communication: Produces clear, concise, and actionable written reports and effectively presents findings to executive, clinical, and operational leaders.

Additional Requirements:

• Ability to travel regularly for on-site healthcare facility assessments and client meetings.
• Ability to conduct assessments in healthcare environments, including pharmacies, health centers, medical laboratories, nursing homes, assisted living facilities, rehabilitation centers, and home healthcare operations.
• Strong presentation and training skills.
• Ability to analyze clinical, operational, and loss information and translate findings into practical risk management recommendations.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

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Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.