Professional Services Intern

About the Role

We are looking for an enthusiastic and customer-focused Professional Services Intern to support our Professional Services team. This is an excellent opportunity for someone looking to gain experience in a client-facing environment while developing project coordination, communication, and problem-solving skills.

As a Professional Services Intern, you will assist the team with day-to-day customer onboarding activities, project coordination, data management, documentation, and customer communication. You will work closely with experienced consultants, project managers, and customer success teams to help deliver a positive customer experience.

This role is ideal for candidates who have strong interpersonal skills, are eager to learn, and enjoy working in a collaborative and fast-paced environment.

What You'll Do

Customer Support & Coordination

• Support the Professional Services team during customer onboarding and implementation activities.
  
• Participate in customer meetings, take notes, and track action items.
  
• Assist with customer communication and follow-ups.
  
• Help ensure customer requests are documented and routed to the appropriate teams.
  

Documentation & Data Management

• Prepare and maintain project documentation, trackers, and reports.
  
• Assist with data validation, record reviews, and quality checks.
  
• Organize customer information and maintain accurate project records.
  
• Support the creation of training materials, guides, and process documentation.
  

Project Support

• Assist in monitoring project timelines and deliverables.
  
• Help coordinate activities between customers and internal teams.
  
• Track tasks and provide regular status updates to project stakeholders.
  
• Identify and escalate potential issues or delays to the team lead.
  

Team Collaboration

• Work closely with Professional Services, Product, Customer Success, and other internal teams.
  
• Contribute ideas for process improvements and operational efficiency.
  
• Support internal initiatives and special projects as required.
  

What We're Looking For

Required Skills

• Strong verbal and written communication skills in English.
  
• Excellent interpersonal and customer service skills.
  
• Strong organizational skills and attention to detail.
  
• Willingness to learn and adapt in a dynamic environment.
  
• Ability to manage multiple tasks and meet deadlines.
  
• Positive attitude and strong teamwork mindset.
  
• Comfortable using Microsoft Office tools (Excel, Word, PowerPoint, Teams).
  

Preferred Qualifications

• Pursuing or recently completed a Bachelor's degree.
  
• Previous internship, project work, customer service, or coordination experience is a plus.
  
• Interest in aviation, technology, SaaS products, or digital solutions is advantageous but not required.
  

Key Soft Skills We Value Most

Why Join Us?

• Gain exposure to a global customer-facing environment.
  
• Learn from experienced aviation and technology professionals.
  
• Develop project coordination and stakeholder management skills.
  
• Build confidence working with international customers and cross-functional teams.
  
• Contribute to real customer projects and business outcomes.