Program Coordinator

Your Opportunity

Under the general direction of the Associate Director, Continuing Studies and Corporate Training the Program Coordinator is responsible for implementing and evaluating new and existing CSCT programs and courses for contract training, with the goal of meeting and exceeding revenue targets within the Division.

The Program Coordinator identifies and develops prospective clientele for corporate training. They design, develop and evaluate new courses and work with prospective clientele to develop and implement proposals which identify training to meet a client’s requirements. Key daily responsibilities include supporting the day-to-day operations of corporate and contract programs and courses, preparing schedules and room bookings, tracking and maintaining data in registration systems, and supporting subject-matter experts during the development of Corporate Training programming.

The Program Coordinator is responsible for recruitment, selection, supervision and evaluation of CSCT instructors for new and existing CSCT training and acts as the first point of contact to address client and student concerns with respect to CSCT training.

While this position reports to the Associate Director, the incumbent will also work directly with the Director of Continuing Studies & Corporate Training for mentorship and professional development.

Functions and Duties

1. The corporate training Program Coordinator is responsible for business development to build the corporate client base, performs needs analysis, opportunity identification and recommendation of training solutions. This role creates proposals and manages and maintains ongoing client and other stakeholder relations.

2. Designs, develops, and plans new CSCT courses.

3. Plans, schedules and implements existing CSCT courses and programs.

4. Liaises with businesses, service providers, government organizations, and not-for-profits in the region to answer queries and respond to requests regarding CSCT training.

5. Works with community and corporate partners to propose, negotiate and execute service agreements for delivery of existing courses and programs with the goal of meeting and exceeding revenue targets.

6. Works collaboratively with other Portfolios, institutions, organizations, and businesses to deliver specific CSCT programs and contract training to meet the requirements of corporate clients.

7. Assists in developing and updating short and medium range plans to support Division programs, courses and operations.

8. Prepares an annual plan and budget, according to established policies and procedures, for the approval of the Associate Director relating to designated program portfolio, including new and existing CT courses, and other projects related to the portfolio.

9. Monitors revenue and expenditure statements relative to approved budget with the goal of meeting or exceeding targets and maintains statistical data including trends, forecasts and projections.

10. Comfort and experience in working with emerging technologies, such as AI, data management systems, and survey software.

11. Responsible for recruitment, selection, supervision and evaluation of CSCT instructors for new and existing Corporate Training courses.

12. Prepares staffing forms for CSCT instructors

13. Ensures client and student concerns, complaints, and suggestions are addressed in a timely fashion.

14. In cooperation with the Associate Director, develops and supports implementation of promotional plans for new and existing courses as well as existing programs within the designated portfolio.

15. Performs other duties as assigned.

Education and Experience

Skills and Abilities

Demonstrated capacity to work effectively in a collaborative team environment, and in taking initiative with limited supervision/direction

Ability to deal tactfully and diplomatically with internal and external contacts

Must be flexible, extremely detail-oriented and able to manage high work volume and conflicting priorities in order to meet deadlines

Demonstrated project management skills

Strong written and verbal communication skills

Creative problem solver

Strong budgeting and analytical skills

Proficiency in using Microsoft Office, AI products, training software, survey software; ability to generate and analyze reports