Program Engineer/Technical Sales

Position: Program Engineer/Technical Sales FLSA Status: Exempt Department: Sales Location: Hybrid Remote/Onsite Overview: The Program Engineer is a key sale team member, providing support and consultation on a global scale for work tooled/textured in the Asia Pacific region. In addition to interfacing with customers directly, this role acts as a liaison to internal stakeholders (sales, operations) in peer regions to ensure timely communication, job tracking/updates, consult, and problem resolution for customer work in APAC. As a trusted and professional sales team member, the Program Engineer promotes the combined offerings of Standex Engraving. Essential Duties: Responsible for end-to-end program management, including program and project planning, progress tracking, cost control, risk identification and problem-solving, to ensure projects are delivered on time and with qualified quality. Develop a strong consultative relationship with customers Promote the combined offerings of Standex Engraving (Chemical, Laser, Tool Finishing, etc.) Provide customers with technical support and solutions (tooling, molded parts, etc.) Manage the details of upcoming jobs to ensure that tools are ready to move through the texturing process when they arrive at facility Accurate and timely dissemination of information Performs intermediate to advanced part mark-ups texture line-ups Attends customer meetings Communicate with customers on requirements, coordinate with internal departments including production, engineering and quality, allocate resources effectively, and promote cross-departmental communication and collaboration. Manage program documentation, organize meetings, prepare progress reports. Control key program milestones, and standardize program management processes. Experience and Education: University degree (4 yr) or above required Relevant working experience in project or program management; experience in mold industry projects is preferred; familiar with project team collaboration and project execution processes. Experience with/understanding of the Chinese culture preferred Knowledge, Skills and Abilities: Proactive and results-driven with strong execution; eager to learn with good adaptability. Excellent communication and coordination skills with a strong sense of responsibility Basic Chinese communication (Mandarin) preferred. Flexible working hours (early mornings, evenings) to accommodate Asia Pacific office hours/time zone Detail orientated Good communication of technical details is essential, both verbally and written Self-starter with ability to work under minimal supervision Ability to effectively interface with an array of customer personalities, in various situations. Strong collaboration skills to work cross functionally. Accurate transcription of information – proficient data entry skills Proficiency with Microsoft office suite. Experience with SAP (or another ERP system) desired. Problem solving and technical aptitude essential Ability to travel as needed: approximately 30% - 40% domestic, and 3-4 internationally trips annually.