Program Lead

Hi there! We are seeking a Program Lead to join one of our U.S. We're looking for someone who can drive operational excellence, manage BPO relationships, lead process improvements, and serve as a strategic partner to key stakeholders. This is a hybrid position , offering a combination of in-office and remote work. Responsabilities · Streamline communication for clients and partners to enable business success. · Respond and communicate promptly to all inquiries from clients and partners. · Collaborate with various parties up to executive levels to define strategic scope / improve KPIs. · Provide innovative solutions to overcome business challenges. · Identify risks and proactively engage senior management to resolve them. · Build cooperative relationships with clients and partners. · Perform status tracking, efficiency analysis, resource allocation, data analysis, change log management, and overall process management support. · English: Excellent written and verbal communication skills · Data-driven individual with a keen analytical mindset · Exceptional organizational and multi-tasking skills · Ability to build and strengthen all interpersonal relationships with co-workers, clients, and partners Driven to learn and absorb information at a rapid pace · Ability to be flexible and adapt to new situations and environments · Able to think creatively and present out-of-the-box solutions · Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) · Prior experience in program management, business analysis, consulting, and/or call centers. · Bachelor’s degree in Business, Economics, Statistics, Psychology, and similar majors Work for a US company! • Competitive Compensation package. • All additional benefits by Dominican Law (13th Salary, PTO, etc.) • Complementary Health Insurance.