Program Manager

Who We Are At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support. The Program Manager plays a critical role in driving the successful execution of strategic product initiatives across the organization. This role serves as the connective tissue between Product, Engineering, Design, Operations, and Go-to-Market teams, ensuring alignment from strategy through delivery. The ideal candidate combines strong program management expertise with a background in product management and engineering, enabling them to navigate technical complexity, influence decision-making, and accelerate business outcomes. What you’ll do & how you’ll make your mark. Product & Program Leadership Lead complex, cross-functional product and technology initiatives from concept through launch and adoption Partner with Product and Engineering leaders to translate business objectives into executable plans and measurable outcomes Drive alignment across stakeholders, balancing customer needs, technical constraints, and business priorities Help define and operationalize processes that improve product development velocity and predictability Strategic Planning & Roadmap Execution Collaborate with Product Management to support roadmap planning, prioritization, and delivery sequencing Ensure dependencies, resource needs, risks, and trade-offs are identified and addressed proactively Facilitate quarterly and annual planning processes across Product and Engineering organizations Monitor initiative progress against business goals, milestones, and success metrics Cross-Functional Delivery Coordinate execution across Product, Engineering, UX, Marketing, Operations, and Customer-facing teams Drive accountability for deliverables while maintaining focus on customer impact and business value Remove obstacles, resolve cross-team dependencies, and enable teams to deliver efficiently at scale Support launch readiness activities and post-launch performance reviews Technical Program Management Partner closely with engineering teams to understand architecture, platform investments, and technical dependencies Facilitate discussions involving system design, technical debt, scalability, reliability, and platform modernization Ensure technical initiatives remain aligned with product strategy and organizational objectives Translate complex technical concepts into clear business context for executive and non-technical stakeholders Stakeholder Communication & Reporting Build executive-level visibility into program health, roadmap progress, risks, and key decisions Develop concise status updates, business reviews, and leadership presentations Drive governance processes and decision-making frameworks for strategic initiatives Proactively escalate risks and provide actionable recommendations Process, Tools & Continuous Improvement Own and maintain program artifacts, roadmaps, project plans, and documentation within Jira and Confluence Establish and enforce best practices for work management, sprint planning, dependency tracking, reporting, and documentation across Product and Engineering teams Develop dashboards, reports, and workflow processes that provide visibility into roadmap progress, delivery health, and team performance Drive improvements in planning, estimation, prioritization, and execution processes Champion data-driven decision-making and operational excellence across Product and Engineering teams Who you are & what you’ll need to succeed. 5-7+ years of experience in Program Management within SaaS, hosting, cloud, eCommerce, FinTech, or technology-driven organizations Demonstrated success driving operational rigor, visibility, and scalable execution across Product and Engineering organizations. Expert-level proficiency with Jira and Confluence, including experience managing roadmaps, backlogs, sprint planning, dependency tracking, reporting dashboards, workflow configuration, and cross-functional documentation Experience leading complex, cross-functional product and technical programs from strategy through execution Familiarity with product-led growth, platform engineering, developer tools, or customer-facing digital products Strong understanding of product development lifecycles, software engineering practices, and Agile methodologies Ability to partner effectively with Product Managers, Engineering Leaders, Architects, and Executive stakeholders Demonstrated experience driving roadmap execution, managing dependencies, and delivering customer-facing products Excellent communication, presentation, and stakeholder management skills Strong analytical and problem-solving capabilities, with a bias toward action and results Ability to navigate ambiguity, influence without direct authority, and align diverse stakeholder groups Why you’ll love us. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with employees globally. We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more! Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD! #LI-SM1 #LI-Remote #Bluehost Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship. This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.