Program Manager

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview:

The Program Manager oversees and optimizes OCHIN’s systems, processes, initiatives, and tools to support

the success of our members. This role leads strategic programs, focusing on equitable clinical, financial, and

operational outcomes for OCHIN members. The Business Partner works closely with management to define

program goals and ensures alignment across teams to drive successful outcomes. Responsibilities include

providing consultation and technical assistance, managing grant compliance, fostering positive funder

relationships, and acting as the program’s voice to ensure stakeholder communication and process

alignment. This role plays a critical part in the execution of OCHIN's strategic goals and the achievement of

desired outcomes for all stakeholders.

Essential Functions:

• Program Leadership & Execution: Lead the full lifecycle of strategic programs—from scoping and planning to execution and optimization—ensuring alignment with OCHIN’s mission and organizational goals.
• Stakeholder Engagement & Communication: Build and maintain strong relationships with internal teams, executive leadership, and external partners. Serve as the primary point of contact for program inquiries and regularly communicate progress, outcomes, and roadmaps.
• Project & Program Governance: Apply advanced project management techniques to prioritize tasks, manage resources, mitigate risks, and uphold program governance, quality standards, and customer satisfaction.
• Data-Driven Strategy & Continuous Improvement: Use data and analytics to guide program direction, improve deliverables, and enhance member experience. Identify opportunities to increase adoption and optimize tools, technologies, and processes.
• Organizational Alignment & Brand Stewardship: Stay informed on industry trends, regulatory requirements, and internal services. Promote a member-centric culture and uphold OCHIN’s brand integrity through consistent use of tools, documentation, and knowledge-sharing practices.
• Other duties as assigned.

• 3-4 years of experience in program or operations management applying improvement science methodologies (e.g., Lean, Six Sigma, PDSA)
• Demonstrated ability to synthesize complex operational data and insights into clear, actionable strategies for cross functionable teams
• Excellent communication and interpersonal skills to effectively engage with diverse stakeholders.
• Strong analytical and problem-solving skills to support strategic decision-making.
• Experience in budgeting and financial management to ensure program sustainability and resource alignment.
• Demonstrated success in stakeholder engagement and relationship management across internal and external partners.

Competencies:

• Thinking Complexity: The ability to consistently seek efficiencies, innovate, and improve processes, while making effective decisions and finding solutions for mutual benefit of OCHIN and our members.
• Business Acumen: The ability to understand the components of the US health care system and demonstrate working knowledge of how OCHIN solutions can meet prospective member requirements.
• Communication: The ability to listen for understanding and articulate relevant facts and opinions appropriately to individuals or groups, considering the audience and the nature of the information.
• Decision Making: The ability to obtain information, identify key issues and implications, make informed and objective decisions and take independent action in a timely manner.
• Detail Orientation: The ability to create thorough and accurate information while collaborating with others to ensure that agreements and commitments are successfully met.
• Organization: The ability to establish, prioritize, and achieve individual, team, and member objectives by using time, plans, and OCHIN processes, and resources effectively
• Relationship Building: The ability to build and sustain effective relationships internally and with members, ensuring mutual benefit for OCHIN and the member.
• Achievement: The ability to create momentum to achieve desired results.
• Technical Aptitude: The ability to apply specific technical, scientific, clinical, or legal principles, information, and tools to job duties and situations.

Physical Requirements/ Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN’s business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHIN's nine core competencies. It’s not about passing or failing—it’s about understanding fit and setting you up for success.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home, and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required nationally based on business requirements for OCHIN
• In alignment with OCHIN’s mission and commitment to protecting our workforce and the communities we serve, OCHIN strongly encourages all workforce members, especially those whose role involves travel and in-person engagement, to remain up to date on immunizations, including but not limited to COVID-19 and influenza vaccinations.

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

Work Authorization

Candidates must be legally authorized to work in the United States on a permanent basis at the time of application.

This position is not eligible for employment visa sponsorship now or in the future. OCHIN does not provide sponsorship for employment-based visas or transfers of existing employment-based visas.