Program Manager - Education - Learner Well-Being

The Program Manager will oversee the strategic objectives and assist with building infrastructure for the enterprise wide Mayo Clinic College of Medicine and Science or educational program. The Program Manager provides leadership, management and direction, and is responsible for multiple operational functions within, but not limited to, Admissions, Academic Affairs, Faculty Affairs, Student Affairs, Reporting & Analytics and Administration/Dean Support. Manages unit staffing and performance management; coordinates resources and work load to achieve objectives and strategies. Works with Education and Administrative leadership in development of strategic plans, budgets (work unit and programmatic) and process improvements. Manages partnerships with affiliated national/international consortium or program members. Provides consultative expertise regarding policy and/or accreditation questions to Deans, faculty, administrative and support staff. Independently leads problem-solving and decision-making activities, within the program scope and change management process assessing risks and actions to accomplish program objectives. Continually evaluates work unit processes and procedures for effectiveness and efficiency and implements quality improvement efforts. Participates grant submission and renewal processes as needed. Facilitates meetings, maintains active role on administrative and executive committees, task forces and acts as a "change agent" for the unit(s). Acts as a mentor for the supervisors and staff within the unit(s). Initiates and maintains positive working relationships with internal and external customers.. Directs and controls the activities of large/mega/major/complex/business critical programs having overall responsibility for planning, budgeting, implementing and maintaining costs, methods and employees. Accountable for the achievement of program goals, objectives, budget and timelines. Determines and establishes organizational structures and supervisory relationships, subject to leadership approval. Manages multiple and/or high complex programs and deals with many educational programs both within and outside of Mayo and also internationally with global initiatives. Develops program strategy, program planning, implementation and program metrics. Ensures high quality and minimum program costs by implementing and maintaining a quality management program across all programs responsible for. Decisions would affect the financial, employee, or public relations posture of Mayo or the college.

This role is part of the Office of Well-Being, Accessibility, and Academic Support (OWAAS), supporting learners across Mayo Clinic College of Medicine and Science. Our vision is to be the trusted resource and center for learner flourishing, and our mission is to collaborate with our learning community to integrate academic support, mental health, disability access, and well-being resources so that learners are empowered to flourish. In partnership with the OWAAS Medical Director and Director, the Program Manager leads college-wide learner well-being strategy, program development, coordination, and evaluation; builds sustainable infrastructure; strengthens cross-campus partnerships; and supports strategic initiatives related to institution-wide disability access, academic support, and mental health. Candidates with experience, knowledge, and/or interest in accessibility and accommodation processes in higher education or a comparable setting are encouraged to apply.

Will require on site expectations a minimum of 1 day per week.

This position is a combination of remote and on-site work; individual must live within a 100 mile driving distance to the Jacksonville, Phoenix or Rochester, Mayo Clinic campus.

**Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Bachelor's degree in management, business administration, health care administration, education or related field with a minimum of 6 years of related experience; OR Master's degree in education, management, business administration, health care administration, or related field with a minimum of 2 years management or related experience required.

Working knowledge of program management, data management, computer/related systems are required.

Must have demonstrated competencies in strategic and systems thinking, business acumen, decision making, leading people, change management, global thinking, influence without authority, communication, conflict resolution, process and systems change and operations. Demonstrated project management and knowledge of continuous improvement methods. Must have the ability to independently manage a varied workload of projects and assignments with multiple priorities in a rapidly changing environment. Will need to take initiative to develop and implement innovative solutions to issues with significant financial and operational impact to the work unit. Working knowledge and understanding of finance, budgeting, planning and human resource development is essential. Must have strong interpersonal skills with demonstrated effectiveness in management and group dynamics, including team problem solving skills. Excellent written and verbal communication skills, including presentation skills are required. Experience in undergraduate and graduate medical education highly preferred.