Program Manager - Revenue Strategy and Operations

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premier-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. Role Overview We're looking for a high-ownership, execution-focused Program Manager to join the Revenue Strategy & Operations team. This role sits at the intersection of strategy and execution — responsible for driving the portfolio of programs that make Wati's revenue engine run efficiently, predictably, and at scale. You'll partner closely with Revenue Strategy, Revenue Technology, Business Insights, Finance, Product, Marketing, and GTM leaders to design and deliver programs that reduce friction, accelerate adoption, and improve cross-functional alignment. From managing program cadences and tracking outcomes, to leading GTM efficiency initiatives and championing AI adoption across revenue teams — this role requires someone who thrives in ambiguity, communicates with clarity, and knows how to get things done. If you're energized by the idea of making complex, multi-stakeholder programs land cleanly — and you're excited about the potential of AI to transform how revenue teams operate — this is the role for you. Key Responsibilities 1. Revenue Program Management Own and manage the end-to-end lifecycle of strategic programs within the Revenue Strategy & Operations org — from scoping and planning through execution and impact measurement. Maintain a consolidated view of the RevOps program portfolio, tracking milestones, dependencies, risks, and outcomes across verticals. Drive accountability across cross-functional stakeholders by establishing clear ownership, timelines, and escalation paths. Standardize program management practices, templates, and tooling across the RevOps team to enable consistent and scalable delivery. 2. GTM Efficiency Programs Identify and lead initiatives that improve GTM productivity — reducing manual effort, streamlining handoffs, and eliminating process bottlenecks across Sales, Marketing, Customer Success, and Partnerships. Collaborate with GTM leaders to diagnose operational pain points, build business cases, and drive structured improvement programs from diagnosis to resolution. Develop and maintain GTM playbooks, process documentation, and operating standards that support consistent execution across teams and regions. Track and communicate program impact through defined metrics — connecting efficiency gains to measurable revenue outcomes. 3. AI Adoption Across RevOps & GTM Teams Act as the primary driver of AI tool adoption across RevOps and GTM functions — translating AI capabilities into practical, high-impact use cases for revenue teams. Partner with the Revenue Technology team to identify, pilot, and scale AI-powered workflows that augment reps, automate repetitive tasks, and accelerate GTM cycles. Build enablement programs that help GTM teams understand, trust, and effectively use AI tools in their day-to-day workflows. Stay closely attuned to the evolving AI tooling landscape and bring forward informed recommendations on where Wati's GTM org should invest next. 4. Cross-Functional Coordination & Stakeholder Management Serve as the connective tissue between RevOps verticals (Strategy & Planning, RevTech, Business Insights) and GTM teams — ensuring programs are aligned to strategic priorities and deliver tangible impact. Facilitate cross-functional working sessions, program reviews, and alignment meetings with the rigor and clarity needed to keep complex initiatives on track. Communicate program status, risks, and outcomes proactively to leadership and relevant stakeholders. 5. Operating Cadences & Governance Design and maintain program governance structures, review cadences, and reporting frameworks that give leadership consistent visibility into program health. Run the weekly forecasting program to improve Wati’s revenue predictability. Champion documentation and knowledge management practices that make institutional knowledge accessible and reusable across the team. Contribute to the continuous improvement of how the RevOps org plans, prioritizes, and delivers work.