Description

Program Specialist

Residential New Construction Programs

Location: Remote Minnesota

Ready to Make a Difference?

Join ICF's growing energy team and help advance energy efficiency, high-performance construction, and sustainability initiatives across Minnesota. We're seeking a Program Specialist to support the delivery of residential new construction programs by working closely with builders, developers, Home Energy Rating System (HERS) raters, trade allies, affordable housing partners, and internal teams.

In this role, you'll contribute to program implementation, reporting, operational support, participant engagement, and continuous improvement efforts across Minnesota's residential new construction portfolio. Working closely with program leadership and key stakeholders, you'll help support successful program delivery while building expertise in energy efficiency, residential construction, and utility-sponsored programs.

Why You'll Love Working Here:

Flexible ways of working: Enjoy remote and hybrid work options that support work-life balance and personal well-being.
Professional growth: Access training, mentoring, tuition assistance, professional certifications, and opportunities to grow within ICF's energy and sustainability practice.
Meaningful work: Help advance energy-efficient construction practices, improve housing performance, and support communities working toward their energy and sustainability goals.
Collaborative team environment: Work alongside experienced program managers, building science professionals, engineers, energy experts, and national subject matter specialists.
Variety and impact: Support multiple programs and initiatives while gaining exposure to program management, operations, reporting, forecasting, technology implementation, and market transformation efforts.
Comprehensive benefits: Take advantage of competitive health and wellness benefits, retirement savings programs, paid time off, and employee stock purchase opportunities

What You Will Be Doing

Support day-to-day program implementation, administration, and delivery across assigned residential new construction programs.
Coordinate meetings, communications, presentations, action items, and stakeholder follow-up activities.
Track and support program performance metrics, including participation, energy savings, incentive activity, budgets, and other program goals.
Assist with reporting activities, including data collection, quality checks, analysis, and preparation of monthly, quarterly, annual, and ad hoc reports.
Support forecasting, planning, budgeting, and financial tracking activities through data gathering, analysis, and monitoring of program expenditures.
Coordinate application intake, eligibility reviews, incentive processing, invoicing, payment tracking, reconciliation, and issue resolution.
Review program documentation and assist with participant, builder, trade ally, and stakeholder questions related to program requirements and incentive pathways.
Support quality assurance reviews, documentation management, process improvements, and corrective action activities.
Maintain program systems, databases, reporting tools, tracking resources, and program documentation.
Track system issues, enhancement requests, and reporting needs while working with internal teams toward resolution.
Develop and maintain standard operating procedures, training materials, reporting calendars, SharePoint resources, and other program documentation.
Support onboarding, outreach, training, and ongoing engagement activities with builders, developers, HERS raters, trade allies, and affordable housing partners.
Collaborate with internal teams including program delivery, operations, IT, finance, customer care, marketing, and subcontractors to support successful program execution.
Assist with regulatory filings, evaluations, audits, information requests, and other program compliance activities.
Support program startup, transition, closeout, and special project activities as assigned.
Travel Requirements: Reliable transportation for up to 15% local travel for meetings, events and conferences

What we need you to have (minimum qualifications):

Bachelor's degree in Energy, Environmental Science, Sustainability, Construction Management, Engineering, Business Administration or a related field (or applicants can substitute one year of related experience for one year of education)
2+ years of experience supporting energy-efficiency programs, residential construction programs, project coordination, program operations and/or related

What would be useful (preferred qualifications):

Experience supporting utility energy-efficiency programs, residential new construction programs, or related customer-facing initiatives.
Understanding of building science, above-code construction, residential energy codes, whole-home performance, HERS ratings, or RESNET standards.
Experience working with builders, developers, contractors, HERS raters, affordable housing organizations, trade allies, or industry associations.
Familiarity with program eligibility requirements, incentive programs, construction documentation, quality assurance processes, or compliance requirements.
Experience supporting reporting, data analysis, budgeting, operational processes, or customer-facing program activities.
Experience coordinating multiple stakeholders, deliverables, or projects in a fast-paced environment.
Experience supporting process improvement efforts, workflow documentation, technology implementations, user acceptance testing, or operational enhancements.
Familiarity with systems such as Ekotrope, Sightline, Salesforce, Power BI, Jira, FocusPoint, or similar platforms.
Knowledge of Minnesota's residential construction market and energy-efficiency landscape.
Project management coursework, training, or certification is a plus.

Professional skills you will use:

Strong organizational, analytical, problem-solving, and communication skills.
Detail-oriented and comfortable working with technical, financial, and operational information.
Able to learn complex program requirements and communicate them effectively to participants, stakeholders, and internal teams.
Proactive, resourceful, and able to identify issues and support timely resolution.
Effective at managing multiple priorities, balancing recurring responsibilities with time-sensitive requests, and meeting deadlines.
Collaborative and able to build productive relationships with internal and external partners.
Strong customer-service mindset and commitment to participant success.
Proficient in Microsoft Excel, Word, Outlook, PowerPoint, Teams, and SharePoint.
Interested in building expertise in energy-efficiency program delivery and residential new construction programs.
Committed to protecting client, participant, proprietary, and confidential information.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. 

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$67,355.00 - $114,503.00

Minnesota Remote Office (MN99)

Program Specialist, Energy Efficiency

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