Program Supervisor - Tribal Victim Services Program Management (TVSPM) Support Center

Location: Remote / Hybrid. Strong preference for residence in or near Indian Country (Lower 48) or Alaska. Must support multi-time-zone coverage. Occasional travel required. Employment Type: Full-time Position Summary The Program Supervisor is responsible for day-to-day operational management of the TVSPM Support Center. This individual ensures timely execution of compliance-assistance plans, coordination of the SME pool, quality control of deliverables, staff scheduling across time zones, and seamless support to OVC grant managers and Tribal recipients. Primary Responsibilities Manage daily operations, workflow prioritization, and assignment of compliance-assistance requests. Supervise Project Specialists and Associate Consultants; ensure consistent high-quality service delivery. Implement and monitor the Quality Control Plan (self-inspection, staffing plan, customer-satisfaction processes). Coordinate development of tools, trainings, repository content, and outreach materials. Support innovation initiatives, special projects, site-visit logistics, and annual reporting. Lead or support Transition-In and Transition-Out activities. Track performance metrics, outcomes, and customer feedback; escalate issues to the Project Director. Ensure all personnel meet security and documentation requirements. Mandatory Minimum Qualifications Bachelor's degree in any field. Demonstrated experience in day-to-day management of professional services or technical-assistance projects of similar complexity. Experience working with or supporting Tribal / AI/AN communities preferred (strongly weighted). Ability to obtain/maintain moderate background investigation. Proven ability to manage multiple concurrent high-priority work streams in a dynamic environment. Strong organizational, supervisory, and written/oral communication skills. Preferred Qualifications Experience supervising remote or multi-time-zone teams. Prior work on OVC, DOJ, or federal TTA contracts. Knowledge of trauma-informed and culturally responsive practices in victim services. Familiarity with federal grant compliance (award conditions, PMT reporting, etc.).