Programmer Developer - II or Senior

Description Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: Competitive and transparent pay with bonus opportunities Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance Relocation bonus (if applicable) Hybrid working environment for positions that are eligible Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying. COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Sr. Programmer Developer | Pay Range: $97,580.00 - $126,795.00 Programmer Developer II | Pay Range: $77,900.00 - $99,320.00 We are seeking a highly motivated Programmer Developer to join our IT Apps Reliability team. As a Programmer Developer , you will be responsible for overseeing application administration, maintenance, development, testing, software release management, upgrades, security, compliance, and production support for the IT Reliability & Operations Support teams.. These applications are critical to maintaining operational reliability and driving efficiency for SPP engineers and operators, while ensuring transparent, data-driven insights that empower informed decisions for our members and customers. Our application suite includes both third-party software and custom-developed solutions, with a primary focus on software administration, development, and real-time support for these critical applications. You will also have the opportunity to innovate by developing and expanding integration and automation solutions to enhance the Software Development Life Cycle (SDLC) for both third-party and custom applications. This role plays a crucial part in delivering highly available software solutions that meet the uptime demands critical to the Operations Support organization and the bulk electric system. Essential Functions: Install, configure, maintain, and support assigned application systems Monitor, investigate, and resolve system issues or abnormalities to ensure systems operate per requirements Acknowledge and remediate customer-reported issues and inquiries in a timely manner Participate in a 24x7/365 on-call rotation Multi-task, problem-solve, and demonstrate the ability to understand complex, highly integrated systems Demonstrate detailed knowledge of assigned applications or interfaces and serve as a Subject Matter Expert Maintain a comprehensive understanding of business and technical requirements for assigned systems and a working knowledge of other supported systems Engage in all applicable phases of the SDLC and project lifecycle, including requirements and design, testing, non-production support, release deployment, and coordination of implementation plans across teams, vendors, and stakeholders Create and maintain technical system documentation Recommend and implement system, process, and documentation improvements Continue to develop and retain technical skills relevant to assigned focus areas Perform special projects or additional tasks as assigned by management or senior team members Provide training and knowledge sharing in areas of expertise Mentor Level I and new team members, and provide guidance to other IT Programmer/Developer team members Understand and comply with corporate and departmental policies and procedures, including applicable SOC 1 and FERC CIP audit controls To be successful as the Programmer Developer, we're looking for: Bachelor’s degree in Computer Science, Information Technology, related field, or equivalent work experience Programmer Developer II - Three (3) years’ experience of Information Technology Development/Support experience Senior Programmer Developer - Six (6) years of applicable Information Technology Development/Support experience Competent and effective working knowledge of Microsoft Windows, Unix or Linux operating systems, application development and support, and database management systems Competent and effective troubleshooting, problem solving, and analytical skills Competent and effective written and oral communication skills Competent understanding and effective working knowledge of SDLC and project life cycle methods and practices Good customer service and organization skills Preferred: Two (2) or more years applicable utility industry experience C#/ASP.NET, Java or Object Oriented Development experience Scripting experience: Powershell, Perl, Shell scripting Web Service / SOAP / WSDL / XSD / REST experience Containerization (Docker, Kubernetes) experience Ansible and Jenkins experience Jira, Confluence, and Bitbucket experience Oracle PL/SQL or Microsoft SQL Development experience Continuous integration (CI/CD) and automated build tool experience Good understanding of application/infrastructure security Excellent communication skills; ability to communicate with distributed teams Position Type, Location, and Expected Hours of Work: This is a full-time, hybrid on-site role based in Little Rock, Arkansas, with a minimum of two days in the office each week. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with extended hours as needed. Travel Requirement: This position requires moderate travel for in-office employees (0-10%). SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at [email protected] and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool .