Programs Manager

Duties: Perform duties and responsibilities including, but not limited to: Program Design Lead the strategic development and refinement of program design including goals, objectives, and strategies that align with the overall vision and mission of the ministry Define program parameters and manage changes as strategies evolve, ensuring strong alignment with ministry objectives and the needs of US Ministries and International Ministries Evaluate and select external vendors and service providers, determining appropriate partnerships to support program development while ensuring cost effectiveness and quality Support and resource volunteers through clearly defined roles, training, digital tools, and field ready support to ensure an excellent experience for staff, volunteers, and program recipients across US and International programs Program Resource and Project Management Provide strategic direction to instructional designers, SMEs, translators, vendors, and contractors in the development of ministry program resources including guides, curricula, training and marketing materials. Oversee the development and collection of a comprehensive suite of program resources that equip staff, volunteers, donors, and program recipients across US Ministries and International Ministries Allocate resources to individual projects while monitoring spending and timelines Collaborate with vendors on product and resource development including specifications, standards, sampling, testing, and evaluation to ensure alignment with Joni and Friends requirements Training & Equipping Ministry Leaders Develop training strategies, learning frameworks and materials that meet the needs of programs across US Ministries and International Ministries Define learning objectives, select effective training methods, and produce materials for classroom, online, and experiential formats Partner with Marketing and IT to implement digital engagement strategies, manage updated online resources, and ensure tools are responsive to field needs Advocate for and manage adoption of essential systems such as CRM tools, event registration, point of sale tools, and training platforms, identifying emerging solutions that strengthen field execution Internal Communication Establish and manage internal communication channels to ensure clear, timely, and effective information sharing throughout program development and implementation Serve as a primary liaison with field teams, volunteers, and key stakeholders to understand needs, relay information, and ensure program expectations are met for both US Ministries and International Ministries In partnership with CID leadership, support program evaluation efforts and the development of a program monitoring culture, ensuring that deliverables meet quality standards and align with ministry goals Continuously monitor and improve program quality through feedback loops, evaluations, and assessment of knowledge or skill gaps within field teams Ministry Leadership Development & Guidance Hold regular one-on-one meetings to review projects, goals, expectations, and performance Support professional growth by identifying development opportunities and closing skill gaps Collaborate with staff to create meaningful and measurable goals Conduct performance evaluations and foster a positive and collaborative team culture Other duties and projects as assigned by supervisor to support department and organizational needs Qualifications: Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith Desire to serve in a growing and dynamic Christian service ministry 3-5 years of program, training, or operations experience required Bachelor’s Degree or equivalent knowledge and experience Experience developing programs, training resources, curriculum, or ministry program materials required Excellent written and verbal communication skills with the ability to communicate clearly across diverse audiences including staff, volunteers, vendors, and ministry partners Strong organizational and project management skills with attention to detail Experience managing vendors, contracts and external service providers preferred Demonstrated ability to translate strategy into practical tools, training, and resources for field implementation Understanding of Christian ministry and specifically Joni and Friends is desirable Physical Requirements: This position primarily involves sedentary work in an office setting. The employee must be able to sit for extended periods, operate a computer and other standard office equipment, communicate clearly in person and over the phone, and occasionally stand, walk, bend, or reach to access files and supplies. The role may also require occasionally lifting or carrying items up to 20 pounds. Work is performed in a professional office setting with occasional movement throughout the facility. The environment is typically quiet to moderate in noise level, with standard lighting and temperature conditions. Employees are expected to maintain safety and ergonomic awareness while performing all tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Compensation : $67,000 - $75,000 per year. This is a hybrid position working in the Agoura Hills office on Monday, Tuesday, and Thursday. Wednesday and Friday are remote workdays. We will not consider candidates who wish to be remote. EMPLOYEE MINISTRY ENGAGEMENT: Joni and Friends is a Christ-centered community. Therefore, we expect every employee at Joni and Friends to excel in their walk with Christ and in their specific employment role in our Christian community. We purposely create a gospel-centered environment and offer leadership and development training to help employees perform their work with integrity and excellence, serving in our Christian community at Joni and Friends to fulfill our religious ministry: to share the gospel and serve people living with disabilities. All employees do this, regardless of their specific role, by: Modeling Joni and Friends’ Christian beliefs and practices to advance our gospel mission during working hours and nonworking hours Supporting fellow staff and volunteers at Joni and Friends in following Christ, by praying for each other, sharing Scripture and setting an example of how to live a faithful Christian life Engaging in the lives of people living with disabilities with love, dignity, and in a manner that commends and proclaims the gospel. Participating or leading in prayer and worship during meetings, events, and outreaches Affirming the Joni and Friends Statement of Faith annually and not engaging in any conduct or promoting any religious beliefs inconsistent with such beliefs Upholding and advancing Joni and Friends’ Mission and Vision through a focus on our Values. Actively attending a church that has a statement of faith that does not contradict Joni and Friends’ Statement of Faith Joni and Friends seeks to glorify God in the way we conduct ourselves, and in the work we do together as a Christian community. Employment at Joni and Friends is not only a job but a ministry and a calling from God.