Technical Program Manager - PMO

Technical Program Manager - Enterprise PMO Sunrise, FL Hybrid- 3 days a week in office $115k-$150k plus bonus and benefits For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process. We are looking for a high-impact Technical Program Manager to anchor the PMO function across two large-scale enterprise initiatives. This is not a coordination role - it is a leadership position for someone who owns outcomes, drives delivery discipline, and surfaces and resolves blockers before they become escalations. The ideal candidate sits at the intersection of PMO governance and technical delivery - someone with a strong enough technology foundation to engage credibly with engineering, architecture, and platform teams, while bringing the program management rigour to keep complex, cross-functional initiatives on track. A deep understanding of enterprise Customer data ecosystems is essential; these initiatives run across customer data platforms and the person in this role must appreciate how data flows, where it lives, and how technical program decisions interact with that landscape. You will be expected to operate with a high degree of autonomy, translate technical complexity into clear executive narratives, bring structure to ambiguity, and elevate the maturity of program governance and technical delivery practices across the organization. Program Governance & Technical Delivery Oversight Own end-to-end program governance across enterprise-scale technology initiatives - scope, schedule, risk, dependencies, and stakeholder alignment. Define and maintain robust program plans, milestones, and KPIs; drive accountability across technical and business workstreams without direct authority. Establish and continuously improve PMO frameworks, templates, and delivery standards aligned to technical delivery realities. Lead program status reviews, steering committee meetings, and executive reporting; translate complex technical delivery realities into clear, constructive narratives for senior stakeholders. Proactively identify risks, interdependencies, and capacity constraints across technical teams; own mitigation plans through to resolution. Manage integrated release planning, aligning technical dependencies and milestones across engineering teams, platform squads, and external partners. Bridge gaps between business, technology, architecture, and operations teams - ensuring strategic alignment without creating delivery bottlenecks. Drive the integration of AI-enabled delivery management capabilities, reporting tools, and workflow automation practices to improve operational efficiency and delivery outcomes across platforms. Establish oversight practices for AI-assisted delivery reporting, dependency management, and resource planning to ensure transparency, quality, and effective decision-making. Enterprise Customer Data Ecosystem Develop a strong working understanding of the enterprise Customer data ecosystem - how data is structured, governed, and flows across the technical platforms underpinning these initiatives. Ensure program and technical decisions account for data dependencies, data quality implications, and downstream impacts on the customer data landscape. Partner with data engineering, architecture, and platform teams to surface data-related risks and technical dependencies early in the program lifecycle. Drive data governance practices within the PMO - ensuring reporting, dashboards, and program metrics are grounded in reliable, timely information. Engage with Enterprise Architects and platform teams to facilitate alignment of technical solutions with the broader data ecosystem strategy. Stakeholder & Executive Communication Navigate complex stakeholder landscapes with confidence and diplomacy - able to put across difficult program realities (technical risks, delays, hard truths) in a way that is clear, constructive, and builds rather than breaks trust. Influence decisions and drive alignment across senior leadership, business owners, and technical leads without positional authority. Prepare and present executive-level program updates, translating technical complexity into the right level of detail, framing, and tone for each audience. Facilitate governance forums, steering committees, and technical alignment sessions with structured agendas and clear outcomes. Leadership & Problem Solving Function as the PMO's internal go-to person - the one others come to when they hit a wall or need a structured path forward, whether the challenge is technical, organizational, or both. Anticipate technical and organizational delivery challenges; develop and propose solutions independently rather than escalating problems without a perspective. Champion a culture of continuous improvement across delivery practices, tooling, and PMO ways of working. Collaborate with senior leadership on talent strategy, ensuring the PMO team is high-functioning and continuously growing. Must-Have 8-12+ years of progressive experience in Technical Program Management, PMO leadership, or a senior technology delivery governance role. Demonstrated track record of owning and delivering large, cross-functional enterprise technology programs - not just tracking them. Strong understanding of enterprise data ecosystems - particularly customer data platforms, data governance, and how data flows across complex technical initiatives. Sufficient technical fluency to engage meaningfully with engineering, architecture, and platform teams - able to ask the right questions, understand constraints, and assess technical risk. Experience operating within or leading a formal PMO function at an enterprise or Fortune 500 level, ideally within a technology-led transformation context. Exceptional stakeholder and executive communication skills - able to translate technical complexity into clear business narratives and deliver difficult messages with clarity and tact. Proficiency with program/project management tools (e.g., Jira, MS Project, Smartsheet, Monday.com) and reporting platforms (e.g., Power BI, Tableau). Awareness of AI-enabled delivery management - how AI tools, agentic workflows, and automation are reshaping program reporting, dependency management, and delivery analytics. Curiosity and openness to evaluating AI-driven improvements to PMO processes, operating models, and team productivity in partnership with platform and engineering teams. Good to Have Working knowledge of Agile-at-scale frameworks - SAFe, PI Planning, Scrum-of-Scrums, Agile Release Trains (ARTs); ability to engage credibly with delivery and product teams operating in these models. Familiarity with integrated release planning across multi-team, multi-vendor, multi-platform environments. Hands-on exposure to technical delivery concepts - system requirements, functional specifications, SDLC standards, API/platform integrations - enough to hold substantive conversations with engineering and architecture teams. Experience working alongside Release Train Engineers (RTEs), product owners, Enterprise Architects, and agile coaches in a scaled technology delivery environment. Background in data platform programs, or customer data transformations. Certifications PMP, PgMP, SAFe (SA or SPC), or equivalent - preferred but not mandatory.