Project Coordinator

GENERAL ROLE DESCRIPTION

The Project Coordinator supports the execution of project-related technical workstreams by building, coordinating, and tracking tasks within project management systems. This role works under the direct management of the Enterprise Project Manager to translate project direction into structured, actionable plans, ensuring work is clearly defined, organized, and progressing as expected.

This position focuses on project setup, task coordination, and follow-through to support efficient delivery across systems, tools, and development-related work. The role plays a key part in ensuring projects are accurately structured from the outset and maintained throughout execution to reduce delays, confusion, and rework.

RESPONSIBILITIES/KEY PERFORMANCE AREAS:

These are the important areas where you'll show your success in each appraisal time period. They include foundational work as well as specific tasks that align with project initiatives. You'll be evaluated on how well you perform on the targets in each area.

Primary Functions

Support the execution of project-related workstreams by translating approved project direction, plans, and priorities into clearly structured and maintained project systems. The Project Coordinator builds and maintains project structures in designated project management systems, coordinates tasks and follow-up, tracks progress, maintains project documentation, and supports communication among project stakeholders.

The Project Coordinator works under the direction of the Enterprise Project Manager and supports the effective execution of project plans. The role does not hold primary responsibility for project strategy, scope, prioritization, project planning, or project management decisions. Instead, the Project Coordinator ensures that approved plans are accurately reflected in project systems and that the information, tasks, documentation, and follow-up required for execution remain organized and current.

Company And Product Knowledge

• Become knowledgeable of the company's history, mission, vision, and products
• Maintain knowledge as products are revised and/or new products are introduced
• Maintain knowledge of project management best practices
  
  

Departmental Processes

• Goal Setting: Collaborate with the team to set and achieve departmental goals.
• Process Improvement: Improve processes to enhance team effectiveness.
• Scheduling and Development: Plan personal work schedule and recommend training or education needs.
  
  

Key Responsibilities

1. Project Setup & Structure: Configure projects in designated project management systems using approved plans, templates, standards, dependencies, and timelines. Ensure projects are accurately and consistently configured so teams have a clear, reliable structure from which to execute their work.
2. Project Coordination : Coordinate day-to-day activities associated with active project workstreams, including communication and follow-up with internal teammates, cross-departmental stakeholders, systems/resources, and external development partners.
   Keeps project work organized, aligned, and moving according to plan.
3. Task Tracking & Progress Monitoring: Maintain accurate assignments, deadlines, statuses, dependencies, blockers, and next steps; identify and escalate risks or delays.
   Provides visibility into progress and prevents work from being delayed or overlooked.
4. Communication & Follow-Up: Follow up with stakeholders, clarify established next steps, and ensure project information and decisions are documented and communicated.
   Reduces delays caused by miscommunication and keeps work moving forward.
5. QA & Release Support: Coordinate testing, issue tracking, system updates, and release activities; escalate issues requiring technical, product, or project-management decisions.
   Supports quality and reduces the risk of errors in delivered work.
6. Project Systems & Process Support: Maintain project systems and records, perform quality checks, and support consistent use of established project standards and processes.
   Improves consistency, reliability, and visibility across project work.
7. Documentation Support: Maintain clear and organized documentation related to technical tasks, updates, and processes.

Ensures continuity, consistency, and accessibility of project information.

MINIMUM ROLE REQUIREMENTS

1. 1–3 years of experience in coordination, administrative, or project support roles
2. Strong organizational and time management skills
3. Experience using project management tools (e.g., ClickUp, Asana, Monday) preferred
4. Proficiency in standard workplace software (e.g., Google Workspace)
5. Ability to translate high-level direction into structured tasks, timelines, and workflows
6. Clear written and verbal communication skills
7. Comfortable working with digital tools and systems
8. Ability to learn and work within technical environments (no coding required)
9. Detail-oriented with strong follow-through
   
   

PHYSICAL DEMANDS

• Working at a stationary desk with sit and stand options available
• Typing on QWERTY-style keyboard
• Viewing of a lighted computer monitor
• Video chat/teleconferencing
• Reaching, bending, and lifting up to 20 pounds
  
  

CORE VALUES

• Family - We value the essential role families play in their students' lifelong learning. Our commitment to families is shown in our products, services, and customer support. We also promote the well-being of our team members and their families by fostering a supportive work/life culture. Our goal is to prioritize families in order to contribute to a better community.
• Trust - We believe in people making ethical choices, having faith in their good intentions, and recognizing their ability to learn and grow. We prioritize building a culture where trust is a shared commitment, creating a positive environment within our team, and lasting partnerships with our customers and vendors.
• Simplicity - We believe in simplifying complex problems into easy-to-use solutions. We foster a culture of iterative improvement, focusing on clarity and quality. This enhances process efficiency, resulting in simplicity for our team and our customers.
• Shared Success - We believe in mutual prosperity, that a win-win is achievable, and that we can all share in our success. We believe in supporting each other and celebrating every win as a team. Our success is not just our own; it's built on the achievements of our customers, vendors, and coworkers.
• Growth - Our products add value to our customers, so we want more customers to use them. That means we have to invest our resources in our products and our team to keep growing and serving our customers.
  
  

EOS QUALITIES

These three qualities are important because they contribute to a team member’s success and satisfaction in a role. When an employee "gets it," they are more likely to be engaged in their work and make positive contributions to the company. When an employee "wants it," they are more likely to be motivated to go above and beyond. And when an employee has the "capacity to do it," they have the skills and abilities necessary to perform the job effectively.

• Get it - An employee truly understands the job role. He or she knows what is expected, comprehends your culture, and is in line with your company’s Vision and Core Values. This is an employee who truly “gets it”.
• Want it - An employee who wants to work with you. He or she is interested, has the desire, and is motivated by your core values to do the job to the best of his or her ability. This employee wants to make a difference.
• Capacity to do it - The employee must have the knowledge, experience or education to be able to do the job. He or she must be willing to put in the time, and have the physical, emotional and mental capabilities necessary. Some employees can be trained to improve his or her capacity. Others cannot.
  
  

REQUIREMENTS FOR ALL EMPLOYEES

• Use your best efforts to do your work and tell your manager when you’re unable to work at your best
• Demonstrate behavior consistent with company values, policies, standards, and procedures.

• Communicate with your manager as soon as possible when you don’t understand your work, require more resources or training, or otherwise can’t complete your work for any reason when you encounter obstacles that will stop you from achieving your work to the required quality or within specified deadlines.

• Continuously work to improve the systems and processes you are a part of. Share examples in the comment section.
• Maintain knowledge of company news, processes, and information. Complete assigned training and participate in ongoing education for your role and expertise as needed. Share examples in the comment section.
• Foster a workplace culture of respect, in which ideas and constructive criticism are both delivered and accepted with care, kindness, and grace and in the spirit of improving products, processes, and customer experience.