Project Manager

1. Project Manager (PM) Number: 1 Relevant Work Experience: 2-4 years POS/IT project management experience Basic Salary Range: USD 900 – USD 1000 per month Key Responsibilities 1. Project Planning & Scheduling · Define project scope, objectives, deliverables, and timelines in collaboration with the client and internal teams. · Develop and maintain a project plan for each client engagement, covering all phases from onboarding through go-live and post-deployment. · Assign tasks to Technical Implementation Specialists based on complexity, priority, and team capacity. · Monitor project progress against milestones and proactively adjust plans when risks or delays are identified. · Chair project kick-off meetings, progress reviews, and go-live readiness checks. 2. Scope Definition & Change Request (CR) Management · Define and document the agreed project scope for each client engagement. · Evaluate and assess requests for changes to scope, timeline, or deliverables raised by clients or internal teams. · Issue and manage Change Requests (CRs) in accordance with company processes, including effort estimation, client approval, and tracking. · Ensure that out-of-scope work is properly captured, quoted, and approved before execution. 3. Stakeholder Management & Client Engagement · Serve as the primary point of contact for clients on all strategic and contractual matters throughout the project lifecycle. · Conduct regular client meetings to communicate project status, manage expectations, and secure approvals. · Build and maintain strong client relationships to support long-term account health and satisfaction. · Facilitate advisory discussions with clients on Xilnex product best practices and integration strategy. · Obtain client sign-offs on key project milestones, scope changes, and final deliverables. 4. Resource & Team Coordination · Coordinate and direct the Technical Implementation Specialist team to ensure tasks are executed on time and to the required standard. · Liaise with the Implementation Team Leader on task allocation, capacity, and SLA adherence. · Coordinate with Engineering and Product teams on complex integration deliverables, bug fixes, and enhancement requests. · Coordinate with the Sales team on new project intake, handover from presales, and upsell opportunities. · Ensure the right resources — people, hardware, access, and documentation — are available for each project phase. 5. Risk & Issue Management · Identify, log, and actively manage project risks and issues throughout the engagement. · Escalate unresolved issues impacting delivery timelines, scope, or client relationships to the L3 PM or Team Leader with a clear summary and recommended action. · Develop and implement mitigation plans to minimise the impact of identified risks. · Monitor SLA adherence across the team and intervene when thresholds are at risk of being breached. 6. Integration Governance · Define the scope and requirements for standard third-party integrations in collaboration with the client and Engineering teams. · Coordinate UAT/SIT activities — aligning client, implementation, and engineering stakeholders. · Review and approve integration specifications and change requests before implementation begins. · Monitor integration delivery timelines and escalate delays or technical blockers to the relevant teams. 7. Project Tracker & Reporting Governance · Oversee the project tracker to ensure all tasks, statuses, outcomes, and follow-up actions are recorded accurately and consistently by the team. · Generate and present project status reports to clients and senior management, covering progress, risks, issues, and upcoming milestones. · Conduct post-implementation reviews to capture lessons learned, project outcomes, and recommendations for continuous improvement. · Relay structured client feedback received from the implementation team to the Product team for product improvement. 8. Documentation & Handover · Ensure project documentation — including scope documents, meeting minutes, sign-off records, and post-deployment handover notes — is produced, maintained, and filed throughout the project lifecycle. · Oversee knowledge transfer from the project team to the client and to the support/account management team at project close. · Ensure a clean handover from project delivery to ongoing support, with all relevant documentation and outstanding items captured. 9. Mentoring · Guide and support L1 Project Coordinators assigned to their projects. · Review L1 tracker entries, meeting notes, and client communications before distribution. · Provide constructive feedback to develop L1 capabilities over time. Requirements · Diploma or Degree in Information Technology, Business, Computer Science, or a related field. At least 3 years experience · Proven experience managing client-facing technology implementation projects, preferably in POS, retail, F&B. · Familiarity with Xilnex Products or equivalent POS/retail platforms is an advantage. · Experience coordinating third-party integrations at a governance level. · Project Management certification (PMP, PRINCE2, or equivalent) is an advantage. · Consultative, structured approach — you qualify hard, create urgency, and close on your terms · Travel as required for client governance meetings, project kick-offs, and milestone reviews (within Vietnam; occasional outstation and overseas). · Availability to support critical go-live events and escalations, including evenings or weekends. · Able to manage multiple concurrent client projects in a fast-paced delivery environment.