Project Manager

Alongside is a Portuguese company that partners with international organizations to build and scale exceptional tech teams. We work on cutting-edge projects across different industries, always with a people-first and flexible mindset. We’re looking for a Project Manager to help keep day-to-day operations running smoothly while acting as a reliable point of contact for customers, vendors, and internal teams. You’ll facilitate daily stand-ups, translate business needs into well-defined Jira/Linear tickets, coordinate follow-ups with suppliers, and ensure customers receive clear and timely updates throughout the project lifecycle. Responsabilities: Run Daily stand-ups Prepare meeting agendas and ensure action items, decisions, and owners are documented. Follow up on outstanding tasks and help remove blockers. Keep the team aligned on priorities and progress. Manage Jira/Linear tickets Create and refine tickets with clear descriptions, acceptance criteria, and dependencies. Prioritize and assign work in collaboration with Engineering and Product teams. Ensure tickets remain accurate, up to date, and properly tracked through completion. Customer communication Provide regular updates on project progress, timelines, and potential risks. Gather customer feedback and translate it into actionable work items. Support incident communications with clear and professional messaging. Vendor and supplier coordination Follow up on deliverables, timelines, and service commitments. Schedule meetings, document decisions, and track next steps. Escalate issues when necessary to ensure timely resolution. Cross-functional collaboration Work closely with Engineering, Product, and Support teams to coordinate activities and resolve blockers. Maintain project documentation and help ensure a shared source of truth across stakeholders. Identify and escalate project risks or dependencies when appropriate. Success Metrics (KPIs) 90%+ of active tickets updated weekly in Jira/Linear. Customer communication cadence consistently maintained throughout active projects. Daily stand-ups held on schedule, with clear action items and ownership. Vendor deliverables tracked and escalated appropriately to support agreed timelines. Project documentation kept accurate and up to date. 2+ years of experience in Project Management, Project Coordination, IT Operations, or Customer Success within a technology environment. Excellent written and verbal communication skills. Hands-on experience with Jira, Linear, or a similar project management tool. Strong organizational skills and attention to detail. Experience working with cross-functional teams, including Engineering, Product, and Customer Support. Ability to manage multiple priorities and proactively follow up on actions. Nice to have Experience in a SaaS or Managed Services environment. Familiarity with incident management and post-mortem processes. Basic technical understanding of APIs, system integrations, and cloud-based environments. Hybrid work model: 2 days/week in Porto office; Supportive and collaborative team environment; Opportunity to learn from experienced recruiters and grow within the company; Involvement in international projects and clients; 12‑month fixed-term contract. Salary range: 22k – 30k per year