Project Manager

Job Description Project Manager Project Identifier SC Client South Carolina Agency State of South Carolina Location Hybrid (3 days in office, 2 days remote); onsite for the first 30–90 days, then hybrid at the manager's discretion Location: 1801 Main Street, Columbia, South Carolina, USA, 29201 Candidate location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense. Contract Duration 12 Months Interview Type Online Visa Requirements The candidate will have to be on Innosoft W2. At least 6 months of valid work authorization (Citizen, GC, EAD, OPT-EAD, H4-EAD) Tentative Start Date 09/22/2026 Deadline 09/03/2026 Project Overview Seeking an IT Healthcare Consultant – Project Manager who will lead MMIS Medicaid Systems operational management. This position will lead teams that support business-critical operations for MCO enrollment, claims, and encounter processing, payment, and other support functions. Duties/Responsibilities: Oversee, coordinate, and perform operations and support activities for MMIS, Encounter Processing System, and other supporting systems. Includes communication and coordination with vendors, the Office of Cyber Security, Enterprise Architecture, etc. Maintain an effective organizational team and motivate diverse staff to accomplish mission-critical operations and objectives. These teams provide production support, helpdesk, interface/EDI support, and stakeholder monitoring. Oversees incident and issue management. Ensures documentation, tracking, escalation, and resolution for all ticket types. Ensures timely resolution of production issues. Identifies and mitigates operational issues and ensures decisions and actions are well-documented. Handles internal and external escalations and requests and ensures they are satisfactorily resolved, communicating issues and outcomes to appropriate personnel. Ensures work is assigned appropriately and escalations are resolved in a timely and effective manner. Ensures compliance with security (CMS, SSA, etc.) and monitors all findings and recommendations to completion. Works with the contract monitor to ensure SLAs are set and monitored. Responds promptly to inquiries. Promotes workforce engagement and a safe, professional, and productive work environment for all team members Implements, monitors, and follows Standard Operating Procedures and alerts the team when practice differs from SOP. Oversees release management activities, stakeholder communication, pre-implementation planning, readiness checks, and post-implementation monitoring. Provides support to change management by performing and coordinating backlog grooming and maintenance, and ensuring compliance with appropriate approval gates. Requirements Education and Certifications: Bachelor's degree in a technical, business, or healthcare field. Five+ years of equivalent experience in business/systems analysis and/or computer systems development/modification may be substituted. Required Skills: 3+ years of prior experience managing system operations and/or administrative program functions for claims and/or encounter processing in a healthcare environment. 5+ years of experience in project management, managing system implementations or enhancements. Ability to provide incident management on-call and after hours. Preferred Skills: Prior experience managing operations of Medicaid Enterprise systems. Ability to make presentations and prepare reports. Knowledge of Medicaid eligibility, enrollment, and MMIS domain concepts Experience with ticketing software Experience with writing standard operating procedures for new system implementations. AWS Cloud Certifications Additional Skills: Excellent communication skills with staff ranging from the frontline to executive management Ability to manage work and provide guidance Experience assigning/overseeing team workload Knowledge of the system development lifecycle Strong documentation and process management ability Excellent communication skills with staff ranging from the frontline to executive management Benefits Standard Employee Benefits. 50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft.