Project Manager Design III

Location: Requisition ID: 19231 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com . Role Overview The Project Manager will be based in Perth and oversee the planning, execution, and completion of multiple technology projects for a customer. This role requires coordinating cross-functional teams, managing resources, and supporting the definition of a technical strategy for international customers. This is a hybrid role with 50% office attendance mandatory. Responsibilities Assigned to multiple concurrent projects of varying size and complexity Coordinates the activities of multi-disciplinary teams (hardware, firmware, software, cloud, QA, operations) in the achievement of project objectives and outcomes Facilitates the flow of information among team members on assigned projects, including internal and external stakeholders Participates in identifying and removing project barriers and roadblocks, including technical, resource, and dependency risks Develops, tracks, and reports on project progress, schedules, risks, and project metrics Executes the full scope of large, complex assignments / projects that involve multiple technology systems, embedded platforms, and cloud based Accountable for one or more initiatives including business, operational, and IT deliverables. Directly oversees all aspects of the project life cycle and manages scope to ensure commitments are achieved within agreed upon time, cost, and quality parameters. Validates financial forecasts and provides on-going reconciliation of resources and other related project expenditures. Stakeholder Management: Serve as the primary technology contact for both the customer and the internal stakeholders including the account management and project teas. Communication: Facilitate communication between all disciplines and lead, coach and inspire a “Team Brightstar” approach to customer support and project deliveries. Team members may be distributed all along the globe! Problem resolution and escalation: Facilitate problem resolution and provide key insight to finalize decisions. Act on escalations appropriately to ensure the success of project deliverables Financial management: Analyze, Review, Maintain, and Forecast delivery Project Spending and budgets for account Performance Monitoring: Track project performance using appropriate tools and techniques, ensuring that projects are completed on time, within scope, and within budget. Technology Strategy: Support the development of Technology roadmaps based on customer strategy and define the support structure for each account. Continuous Improvement: Evaluate project outcomes and lessons learned to drive continuous improvement within the account. Incident Management Act as Incident Coordinator during major incidents, ensuring smooth end-to-end management. Facilitate incident triage, engage the right technical and business teams, and drive timely resolution. Organize and lead war rooms / bridge calls, ensuring accountability, progress tracking, and clear task ownership. Provide continuous communication to stakeholders, leadership, and impacted users throughout the incident lifecycle. Ensure proper incident logging, categorization, priority setting, and SLA adherence. Oversee root cause analysis (RCA) and ensure post‑incident review actions are documented and implemented. Support incident management process – to support, coordinate, and drive high‑priority incidents to closure. Responsible to work with wider team with incident facilitation, ensuring timely resolution, clear Qualifications Education: Bachelor’s Degree (Preferably in a Management / Business or Information Technology Discipline) or Equivalent Experience 10 years managing engineering projects 4 to 6 years of project or team lead experience Effective written and verbal communication skills Advanced knowledge of project management applications and tools Strong understanding of ITIL processes (Incident, Problem, Change). Experience coordinating P1/P2 major incidents in complex enterprise environments. Communication, and Minimal Business Impact. The ideal candidate is process-oriented, calm under pressure, and highly skilled in cross-functional coordination. Preferred Qualifications Experience working with globally distributed teams (outside Australia) and off-shore models will be highly valued. Professional project manager with experience running Software projects from conception to production ready Experience with highly complex, e.g. tight schedules, volatile scope, projects with multitude of competing priorities. Has advanced knowledge of / skills in the areas of engineering fields like software, hardware, firmware, or project management techniques and methods Proficiency in PowerPoint, MS Project, Clarity and JIRA is highly desirable Experience managing engineering projects with increasing technical and organizational complexity Demonstrated project leadership on multifaceted, cross functional initiatives PMP Certification Scrum Master Certification (PSM or CSM) Success Profile Leading Complexity Leading People Leading the Business Leading Self #LI-JB1 #LI-Remote Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. For more information, please visit www.brightstarlottery.com .