Project Manager - Life Sciences (Onboarding/Implementation)

Project Manager - Life Sciences (Onboarding/Implementation) ➡️ Want to help leading life sciences organizations turn complex technology into meaningful outcomes? ➡️ Enjoy managing customer projects, bringing stakeholders together, and delivering engaging training and workshops? ➡️ Looking for a role where you can combine your scientific background, project management skills, and interest in AI at a fast-growing global company? If this sounds like you, we’d love to hear from you! Role Summary: As a Project Manager – Life Sciences, you’ll lead the successful onboarding, implementation, and ongoing enablement of Patsnap customers across the life sciences sector. This role is about turning access into impact. You’ll work closely with customers to understand their objectives, develop tailored project plans, coordinate key stakeholders, and ensure the Patsnap platform is adopted effectively and delivers measurable value. You’ll manage projects from initial discovery and onboarding through to delivery and review, keeping timelines, actions, risks, and outcomes on track. You’ll also lead training sessions, workshops, and webinars that build customers’ confidence and capability with the platform. Your scientific background will help you understand customers’ research, innovation, and commercial challenges, allowing you to translate complex concepts into relevant, practical solutions. You’ll become a trusted partner to your customers and a subject-matter expert in Patsnap’s life sciences products. This is a hands-on, customer-facing role for someone who enjoys building relationships, managing complex projects, and helping customers get lasting value from technology. This is a hybrid position in our Toronto office with the expectation to work from the office on Wednesdays. You are welcome to work out of the office more often if you wish! Want to see the platform you'd be representing? Check out this short overview: Who are we? PatSnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead. We have a vibrant and diverse team with offices in Singapore, Toronto, London, Shanghai and remote teams based in US. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom. What You’ll Be Doing: Lead customer onboarding and enablement projects from discovery through to successful delivery Create and maintain clear project plans, timelines, milestones, and success measures Coordinate customer stakeholders and internal teams to keep projects aligned and on track Identify project risks, dependencies, or barriers to adoption and take proactive steps to address them Deliver engaging product training, workshops, and best-practice sessions Run webinars and develop scalable enablement programmes for customer teams Build a strong understanding of each customer’s scientific workflows, objectives, and use cases Monitor product adoption and engagement, identifying where additional support may be needed Lead regular project updates and reviews, communicating progress clearly to stakeholders Capture customer feedback and share relevant insights with our Product, Customer Success, and Commercial teams Identify opportunities where additional Patsnap products or services could support the customer’s goals Develop deep expertise in Patsnap’s life sciences solutions and the wider scientific and innovation intelligence market Continuously improve our onboarding, project delivery, and customer enablement approaches About You: You have customer/client facing experience and are excellent at presenting. You hold a university degree in a life sciences or related scientific discipline, such as biology, biochemistry, biotechnology, pharmacology, chemistry, or biomedical sciences You are comfortable engaging with scientific and non-scientific stakeholders and can translate complex information into clear, practical guidance You have strong project management skills and can confidently manage timelines, priorities, risks, and multiple stakeholders You are an engaging communicator who is comfortable leading workshops, training sessions, and presentations You take ownership of your work and follow projects through to completion You are highly organized, detail-oriented, and able to manage several customer projects at once You learn new products and technical concepts quickly and enjoy developing deep subject-matter expertise You are confident working both independently and collaboratively across teams You are comfortable with technology and genuinely interested in how AI can support scientific research and innovation You take a solutions-focused approach and look for better ways to overcome challenges You are based within commuting distance of our Toronto office and are comfortable working in a hybrid environment Nice to have: You have experience managing customer-facing projects within life sciences, scientific software, SaaS, consulting, customer success, implementation, or a related environment Nice to have: Experience with AI or agentic AI, intellectual property, scientific research, drug discovery, or R&D workflows Benefits & Perks: A genuinely strong sales culture we’re really proud of. High-performing but low ego, social, and dynamic. It’s a team that supports each other, shares best practice, raises standards, and celebrates wins properly together. Alongside a great product, it’s one of the best parts of working here. Additional benefits 5 weeks paid vacation Comprehensive benefits package for you and your dependents from day one RRSP Contribution Matching Access to mental health support Maternity and paternity leave 2 company-paid volunteering days Salary: The hiring range for this role is between $70,000 - $75,000 CAD base and is bonus eligible (1 month’s salary). PatSnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws. Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.