Project Manager - Software Implementation

Project Manager - Software Implementation Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for: Supply Chain optimization, Pricing strategy, Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management). Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden. We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees. With this we are winning the hearts and minds of world-leading organizations , such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi. About the team We are looking for an ambitious Project Manager to join our fast-growing Customer Excellence / Expert Services team. You – together with your global project team – will lead our enterprise customers on their agenda to transform their service and after-sales business into a competitive differentiator. About the role You will be responsible for leading the delivery of cloud-based service lifecycle management solutions for global clients, primarily in manufacturing and aftermarket industries. They coordinate cross-functional teams, manage timelines, budgets, and scope, and act as the main point of contact between the client and internal stakeholders What would you do? Managing project scope, timeline, risks, and commercials (contract, budget, percentage of completion, change requests, etc.) of typically 6-12 month projects with a budget of up to 1m USD. Partnering with the customer project manager in actively driving implementation projects to success, starting with an on-point definition and management of project goals and success criteria. Coordinating project teams with customer and Syncron team members from different locations around the globe, and coaching them to follow out Syncron’s standardized methodology. Identifying and actively mitigating project risks together with the project Solution Architect and Technical Lead. Driving the project team to progress – leveraging end-to-end customer business process thinking rather than system capabilities and always keeping the project objectives and contractual conditions in mind. Who you are? / What we expect: Completed university with a qualified degree, for example in Industrial Management, Economics, Engineering Worked a minimum of 2-3 years implementing SaaS solutions, of which no less than 2 years you managed projects of a similar size. Take accountability for customer needs and aim to deliver best results for your clients, which can also mean for the customer to adopt best practices and implement change. Structured work approach and drive project progress through your project plan. Enjoy communicating in a group and lead through meetings to achieve set objectives. Fluently communicate in business English orally and in writing. Happy to travel & spend time directly with your clients (20-25% travel can be expected). The icing on the cake: Experience working with warranty, supply chain or pricing software Strong experience in after-sales domain We offer: Competitive compensation: USD 90k-100K Base + Bonus 401(k) plan with company match Health, dental, and vision insurance Remote working Paid time off Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success! #LI-SYNCRON #LI-Remote #LI-Hybrid Department Customer Excellence Locations Atlanta, Chicago Remote status Fully Remote Respect. Flexibility. Growth. At Syncron, we’re not just shaping the future of service lifecycle management - we’re also cultivating a dynamic and innovative community of thinkers, doers and visionaries passionate about making a difference. Here, your voice is heard, and your potential has no limits. The world is changing. Manufacturing companies are shifting from selling products to delivering services. And we are driving this transformation together with our Customers, by helping them reduce costs and manual processes. We are guiding them on their journey towards a fully connected service experience and making their brand stronger. Our go al: to make the complex simple. Visit syncron.com to get to know us better! Whistleblowing at Syncron If you encounter any case of potential ethical or laws violations, you may submit a report to a dedicated Syncron Whistleblowing Platform here . You may request Syncron Whistleblowing Procedure via the „ask a question” tab available here .