Project Manager (Systems Driven)

Project Manager (Systems-Driven)

Tourix | Work from anywhere (offices in Corinth, Athens and Heraklion) | Full-time

Reports to: the Co-Founders

Run the system that turns our know-how into deliverables our Partners love

Tourix is a data-driven digital marketing agency specialised in travel and tourism. Since 2009 we have served tourism enterprises across Greece and Europe - from destination management organisations and hotel groups to travel agencies and attractions - through Data Analytics, Digital Marketing, Brand Development, Web Solutions and Content Creation. Our ambition is to become one of Europe's top people-first tourism marketing companies.

Our work runs on four words: Systems, Workflows, Deliverables, Value. Smarter, not harder.

The opportunity

Our methodology runs in four phases: Strategic Analysis & Discovery, Strategic Planning, Implementation Management and Performance Measurement. As Project Manager (Systems-Driven), you lead Implementation Management - the journey from a Partner's brief to a delivered, quality-checked result.

You coordinate Members across performance marketing, tourism marketing and research, web development, social media and content, design and data analytics. Through our project management platform and documented workflows, you make sure every deliverable ships on time and meets our standards.

At its heart, this is a systems thinking role: you run delivery through systems, keep them current, and help the team adopt and improve them.

What you'll do

Delivery coordination

• Run the full deliverable lifecycle - intake, planning, execution, review, handover - following our standardised stages in our project management platform
• Prioritise deliverables across Partners and balance Member capacity using our capacity planning workflow
• Keep every deliverable visible: owner, status, due date, next step
• Run the weekly delivery review and Partner status updates using our templates

Systems and workflows

• Coordinate the mapping and documentation of the workflows behind our core deliverables, guiding the Members who do the work to capture how it is actually done (interviews, screen recordings, examples)
• Make sure every workflow captures the why alongside the how, so automation and AI build on understanding
• Keep our systems organised in one searchable single source of truth, linked to the tasks Members run
• Make sure every deliverable type has a quality checklist owned by its team, and that it is applied at review
• Run scope changes through our documented change request process

Team enablement

• Champion documented workflows: build buy-in, coach Members to use and improve them, and organise short workshops led by the people who know each workflow best
• Facilitate Kaizen: spot recurring issues, bring the right Members together to solve them, and make sure every improvement is recorded in the system

Data and decisions

• Coordinate how delivery data is captured - on-time rate, review cycles, hours per deliverable type - and use the numbers to guide priorities and decisions
• Report monthly to the Co-Founders on delivery health and system coverage

What success looks like (first 12 months)

• On-time delivery rate above 95% across all Partners
• Net Sentiment Score (NSS) above 80% across all Partners
• Every core deliverable type has a documented workflow and quality checklist
• Members use the system as the way work gets done

Where this role is heading

Tourix is building toward an agentic marketing organisation, where Members and AI agents work side by side. This role grows into the orchestration layer: coordinating people and agents, routing decisions, and feeding results back into our shared knowledge base.

What you'll bring

Essential

• 3+ years in a management or coordination role, ideally in an agency or multi-project environment
• Proven ability to develop, run and improve workflows and processes
• Meticulous approach to documentation and process improvement
• Ability to analyse a process and implement a systematic solution
• Makes decisions with data and communicates them clearly
• Leads without needing authority - a collaborative influencer who gets people to follow and improve shared systems
• Strong technical aptitude: learns new software fast and uses AI tools to speed up workflows
• Working knowledge of digital marketing, ideally for tourism businesses, enough to review deliverables against our quality standards
• Excellent written and spoken English and Greek
• Bachelor's degree

Preferred

• Experience documenting business processes or building SOPs
• Familiarity with lean or agile methods and project management tools
• Experience in tourism, travel or hospitality marketing

Who thrives here

• Naturally organised - enjoys creating clarity from complexity
• Patient and persistent across different people and skill levels
• Curious - treats every roadblock as a workflow to improve
• Comfortable with change as tools, Partners and business models evolve

What we offer

• Annual gross salary of €27,000-35,000, depending on qualifications and experience
• Work from anywhere, flexible hours with core hours for meetings
• Annual learning budget
• Equipment and remote-work support
• Wellness and travel benefits
• Direct partnership with the co-founders and a clear growth path toward Head of Operations
• Quarterly one-to-ones and a Work Buddy from day one, through the Tourix Great Member Experience Program

Your next step

Send your CV to Stavros Kefalas at s.kefalas@tourix.gr with the subject "Project Manager (Systems Driven)" and around 300 words on a process you built or improved and the result (value) it produced.