Project Manager, Urology Operations (Remote)

Aeroflow Health – Project Manager, Urology Operations

Location: Remote (Quarterly travel to Asheville, NC office)
Role Structure: Individual Contributor (No Direct Reports)

Aeroflow Health is a national leader in home medical equipment and clinical services. We combine technology, operational excellence, and compassionate expertise to deliver essential products and care directly to patients’ homes. At Aeroflow Health, we make healthcare accessible by taking a wholistic approach to how we care for our patients.

We are equally passionate about taking care of our employees. Recognized as one of the fastest-growing healthcare companies in the U.S., an Inc. 5000 honoree, and a certified Great Place to Work®, Aeroflow continues to seek ways they can be one of the nation’s top employers. As we continue to grow, we remain committed to building an exceptional workplace where talented professionals are empowered, supported, and inspired to make a meaningful impact every day.

The Opportunity

Within Aeroflow, our Urology team works across Operations, Call Center, Billing, Customer Experience, Technology, and Leadership to improve how we serve our patients and scale a rapidly growing business.

We are seeking a Project Manager who can bring structure, accountability, and momentum to important operational initiatives across the business.

This is not a role for someone who needs a perfectly defined process before getting started. Our environment moves quickly, priorities can change, and the best solution isn't always the most complicated one. Sometimes the right answer is improving the process we already have rather than replacing it entirely.

We need someone who is naturally curious, exceptionally organized, and willing to get into the details. Someone who sees something falling through the cracks and catches it. Someone who asks the extra question, follows up when others forget, and can take a messy problem and turn it into clear next steps.

You don't need to arrive knowing every Aeroflow system or having mastered every project management methodology. We can teach tools and processes. What is much harder to teach is curiosity, ownership, adaptability, organization, and relentless follow-through.

Your Primary Responsibilities

This role is responsible for bringing structure, accountability, and momentum to cross-functional operational initiatives from idea through execution.

Drive Projects & Operational Initiatives

• Partner with operational leaders and subject matter experts to understand priorities and translate them into clear, actionable plans.
• Coordinate initiatives across Operations, Call Center, Billing, Customer Experience, Technology, Leadership, and other stakeholders.
• Support operational rollouts, process improvements, system implementations, and other key business initiatives.
• Take projects from an ambiguous starting point through execution, keeping work moving even as priorities evolve.

Create Clarity & Accountability

• Establish clear ownership, priorities, timelines, dependencies, and next steps.
• Facilitate project meetings and working sessions that result in clear decisions and action.
• Follow up consistently with stakeholders to ensure commitments are completed and important details don't fall through the cracks.
• Maintain practical project plans, action items, documentation, and status updates that create visibility without unnecessary process.

Solve Problems & Improve How Work Gets Done

• Get into the details of existing workflows to understand how work is actually being done before recommending changes.
• Proactively identify risks, blockers, inefficiencies, and opportunities for improvement.
• Work directly with stakeholders to resolve issues and keep initiatives moving.
• Recommend practical, iterative improvements rather than defaulting to large-scale process changes.
• Adapt project management approaches and tools to the needs of the business rather than forcing every initiative into the same methodology.

Build Alignment Across Teams

• Serve as a central point of coordination across teams with different priorities, personalities, and ways of working.
• Build trusted relationships and influence outcomes without relying on formal authority.
• Communicate progress, risks, decisions, and outcomes clearly to both technical and non-technical stakeholders.
• Help teams navigate competing priorities while maintaining momentum and strong working relationships.
• Maintain HIPAA/patient confidentiality and compliance with applicable laws, regulations, and company policies.
• Maintain regular and reliable attendance as assigned.
• Perform other job duties as assigned.

Skills for Success

• Relentless Follow-Through: You don't assume something happened because it was discussed. You follow through, close loops, and make sure commitments become outcomes.
• Natural Curiosity: You ask thoughtful questions, dig beneath the surface, and genuinely want to understand how and why something works.
• Exceptional Organization: You naturally create order. Whether you're using project management software or a simple task list, people trust you to know what's happening and what comes next.
• Practical Problem Solving: You don't need to rebuild everything to make it better. You understand the current environment, identify the next useful improvement, and keep moving.
• Adaptability: You're comfortable changing course when new information emerges and don't become frustrated when reality doesn't perfectly match the original plan.
• Influence Without Authority: You can hold busy people accountable, including senior stakeholders, while maintaining strong relationships.
• Comfort With Ambiguity: You don't wait for perfect instructions. You gather information, ask questions, establish direction, and create momentum.
• Context Switching: You can move between different initiatives, personalities, and business functions without losing the details.
• Strong Communication: You can translate between technical and non-technical stakeholders and adjust your communication style to your audience.
• Low-Ego Collaboration: You care more about getting to the right outcome than proving that your process or idea is the right one.

Required Qualifications

• 3+ years of experience in project management, program coordination, implementation, operations, account/client management, agency project management, or another role requiring significant cross-functional coordination.
• Demonstrated ability to organize multiple priorities, stakeholders, deadlines, and competing demands.
• Experience taking projects or operational initiatives from an unclear starting point through execution.
• Demonstrated ability to build relationships and influence outcomes without direct authority.
• Strong organizational skills and exceptional attention to detail and follow-through.
• Excellent verbal and written communication skills.
• Ability to work effectively in fast-moving environments where priorities and processes may evolve.
• Strong problem-solving and critical-thinking abilities.
• Ability to learn new systems, tools, and business processes quickly.
• Proficiency with common business, documentation, reporting, and collaboration tools.

You Might Also Have

• Project management experience within an agency, e-commerce, startup, or other fast-moving environment where you managed multiple clients, projects, or priorities simultaneously.
• Experience working between business and technical teams and translating needs across both groups.
• Experience in healthcare, DME, payer, revenue cycle, insurance, call center, or customer operations.
• Experience supporting operational transformations, process improvements, or system implementations.
• Experience working within rapidly growing organizations.
• Exposure to Jira, Confluence, Asana, Monday.com, Smartsheet, or similar tools.
• PMP, CAPM, Agile, Scrum, Lean, or related certifications.

What We Look For

We are looking for highly motivated, talented individuals who are energized by bringing order to environments that are growing and changing.

You might be a great fit if:

• You're usually the person asking, “Who owns this, what's next, and when are we following up?”
• You notice when something is falling through the cracks before someone has to point it out.
• You're willing to roll up your sleeves and understand how something actually works before recommending how to improve it.
• You can work with strong personalities and busy stakeholders without becoming intimidated or frustrated.
• You don't need perfect information or perfect processes to begin making progress.
• You can introduce structure without creating bureaucracy.
• You know when a simple improvement is better than an elaborate solution.
• You're comfortable saying, “I don't know yet, but I'll figure it out.”
• You can respectfully challenge someone, ask the extra follow-up question, and still maintain the relationship.
• You genuinely enjoy turning chaos into clarity — and then making sure the work gets done.

This team values ownership, curiosity, flexibility, strong relationships, and practical execution. You'll have room to bring ideas and improve how work gets done, but you'll also need to be comfortable meeting teams where they are and building improvements iteratively.

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent / 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

• Family Forward Certified
• Great Place to Work Certified
• Inc. 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion.