What the role is
At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.
We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.
Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.
Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.
At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.
Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.
What you will be working on
In this role, you will:
- Manage day-to-day operations related to premium cessation and resumption under the CareShield Life and ElderShield Schemes, and ensure accurate premium refunds and adjustments.
- Support MOH on policy reviews relating to MediShield Life and CareShield Life/ElderShield premiums, and drive end-to-end implementation of policy changes, including public communications, legislation, system testing, and post-implementation checks.
- Collaborate with external and internal stakeholders on operational reviews and drive initiatives to achieve operational efficiency through process enhancements and system automation.
- Analyse data to drive and support changes that achieve customer-centric outreach and sustainable outcomes.
What We Are Looking For
We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.
- Relevant experience in healthcare insurance operations, premium administration, or a related field within the public or financial services sector.
- Experience in policy implementation or operational reviews, with the ability to manage end-to-end project delivery across multiple stakeholders.
- Familiarity with data analysis tools and methods, with the ability to translate data insights into actionable recommendations.
- Knowledge of national healthcare schemes such as MediShield Life, CareShield Life, or ElderShield would be advantageous.
- Communicates effectively, both in writing and speaking, including the ability to prepare clear reports, presentations, and public-facing communications.
- Works independently and manages priorities effectively, with the ability to handle multiple assignments and competing deadlines.
- Adaptable and resourceful in handling different tasks and challenges, with a self-motivated approach to innovation in a fast-changing environment.
- Committed to service excellence and brings a collaborative, positive attitude to both individual and team contributions.
The seniority of appointment and actual corporate job title will commensurate with individual work experiences.
Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.
What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:
- Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
- Promotion opportunities based on your capability and on-the-job performance.
- A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
- A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
- Flexible dress code that empowers you to choose your appropriate outfit for the day.
- A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.