Project & Support Office Coordinator

Salary Range: €65K - €85K Depending on experience.

Company Description EPI-USE is part of groupelephant.com, a largely employee-owned group of specialist services firms, software companies, nonprofits, and impact investment organizations with a strong global footprint. With 3,500 people across 40 countries, the Group focuses on going “Beyond Corporate Purpose” by integrating impact and philanthropy into daily operations. EPI-USE is the world’s largest independent SAP HCM specialist, delivering Cloud-based, hybrid, and on-premises HR/Payroll solutions for complex multinational corporations and public sector agencies. The company has implemented more than 1,000 SAP HCM-based solutions and offers payroll country versions in regions where SAP does not provide a standard solution. Through its software arm, EPI-USE Labs, the Group also provides SAP data management and landscape transformation tools, while its impact initiatives support wildlife conservation and rural economic upliftment.

Job Summary

We are excited to be expanding our UK-based Support services for our SuccessFactors clients. We are looking for a self-motivated, detail-oriented individual to join our UK Support function as a Project & Support Office Coordinator.

In this role, you will work with our PMO and Support teams to undertake key tasks essential to the smooth running of the support offering.

Essential Functions/Duties/Responsibilities

· Responsible for cyclical client activity management, such as support upgrades and legislative solution changes

· Owning the process of onboarding new clients into support end to end

· Assisting with ticket resourcing and management

· Working on contract renewals and ensuring information is sent to finance

· Maintaining Support reporting and tracking, e.g. AMS, burndown, financial and operational reports.

· Supporting support governance processes, including releases and handovers.

· Manage Support KPI’s including SLA tracking

· Supporting onboarding and offboarding processes and providing guidance to new joiners.

· Responding to ad hoc operational queries and troubleshooting system/process issues.

· Coordinating meetings, and AMS events

· Maintaining documentation and trackers and ensuring data accuracy and quality (including proofreading materials).

· Supporting the continuous improvement of AMS processes and ways of working.

Job Type: Full Time, Home Based

Qualifications and Experience

• At least 2 years’ experience in a similar role.
• Experience with SAP SuccessFactors is preferred but not essential.
• Advanced Excel skills, including pivot tables.
• Strong Word and PowerPoint skills.
• Experience working with Power BI.
• Experience working with Smartsheet.
• Experience working with SharePoint and Teams.

Required Skills

• Excellent communication skills, both verbal and written.
• Organised self-starter with the ability to self-manage workload and day-to-day work.
• Excellent analytical, problem-solving, and multitasking skills.
• Excellent time management skills and an ability to produce deliverables to a deadline.
• Team player who will work across the organisation and company to continue improving the way we serve our clients.
• Excellent client service skills.

Due to the volume of applications received for positions, it will not be possible to respond to all applications, and only applicants considered suitable for interview will be contacted.