Billing Support Coordinator

Background Pinergy entered the energy supply market in 2013 and is an Irish founded company bringing a new alternative to the energy market. We offer our customers a simple but effective way of understanding and managing their electricity costs to make genuine savings through the use of technology which is unique in the Irish market. We are committed to helping business across Ireland create a sustainable energy future, become more energy efficient, reduce their energy costs and lower their carbon emissions. Role Overview: The Billing Support Coordinator plays a key role in supporting the Billing Manager and the continued growth of Pinergy by delivering accurate, efficient, and customer-focused billing support across the business. Acting as the second point of contact for billing-related enquiries, this role is responsible for investigating and resolving complex billing issues, ensuring invoice accuracy, maintaining customer account data, and delivering an exceptional customer experience. Success in this role requires strong analytical and communication skills, attention to detail, and experience working with billing systems, CRM platforms, and Excel in a fast-paced environment. Key Responsibilities: Investigate and resolve billing discrepancies, disputes, account queries, and invoice-related issues within agreed service levels. Provide timely, professional support to customers on billing statements, tariffs, usage, payment options, and account enquiries. Process billing adjustments, account updates, transfers, final bills, and customer information changes, ensuring data accuracy and compliance with privacy requirements. Maintain accurate records of customer interactions and issue resolutions within CRM and billing systems. Monitor billing exceptions, identify root causes, and work collaboratively with Customer Service, Finance, Sales, and Operations teams to resolve issues. Escalate complex billing or system issues to the appropriate teams while ensuring timely customer communication. Support monthly billing activities, reporting, reconciliation, and continuous improvement initiatives to enhance billing accuracy and operational efficiency. Educate customers on billing processes and available self-service options to improve customer understanding and experience. Contribute to process improvements, maintain compliance with company policies and regulatory requirements, and participate in ongoing training and development. Qualifications: 2–3 years' experience in billing, invoicing, customer operations, or a similar role, preferably within the energy or utilities sector. Experience using billing systems, CRM platforms, and Microsoft Excel (intermediate level or above). Excellent verbal and written communication skills with the ability to explain complex billing information clearly. Strong customer focus with excellent interpersonal and problem-solving skills. High level of accuracy, attention to detail, and organisational skills. Ability to prioritise workload, manage multiple tasks, and meet deadlines in a fast-paced environment. Location: The role is based in the company’s Dublin office, which is working on a Hybrid/Flexible model, minimum 3 days on-site.