Project Surveyor (North)

Job Title: Project Surveyor (North)
Contract Type: Permanent
Salary: £40,946.87 Per Annum (£45,084.95 is achieved after 12 successful performance in the role) Per Annum
Working Hours: 35 hours per week
Working Pattern: Monday to Friday, Hybrid
Location: Langley Office, Middleton

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Project Surveyor (North)
Support Asset Management to ensure all maintenance, servicing and repair works for a designated number of residential properties, including Riverside Home Ownership RHO), Care and Support and the Retirement Living Programme (RLIP), are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required.

About you
We are looking for someone with:
• Extensive experience in the building industry, ideally working within a customer focused housing repair and maintenance team.
• Thorough understanding of project management methodologies.
• Effective contract management skills including managing service and maintenance contracts.

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile
• Develop the programme of works for all planned maintenance, servicing and repair work for a designated number of residential properties, supporting the Contracts Manager to identify the external contractors required to effectively complete required projects.
• Manage project delivery for all planned investment works, and cyclical maintenance work for a designated number of residential properties, acting as project surveyor to ensure quality and compliance standards and customer expectations are met, including on-site inspections during the progress of the works.
• Undertake pre and post contract validation surveys and ensure relevant details are accurately recorded, and maintenance records kept up to date.
• Undertake contract management in accordance with the appropriate form of contract, commissioning appropriate work orders, including monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes as required.
• Contribute to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with the Group’s financial controls, reporting as required including escalating details of planned over/under spending as appropriate.
• Maintain accurate Asset Management records, including details of component replacement works, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required.
• Manage Asset Management stakeholder and customer enquiries effectively, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution.
• Manage internal and external stakeholders effectively, Asset Management colleagues, third-party suppliers and residents, providing advice and support and building constructive working relationships to effectively deliver the Group’s Asset Management Strategy.
• Ensure internal business processes are followed in line with the Group’s policy, procedures and statutory requirements.
• Contribute to the continuous improvement of processes and procedures.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.

Other Duties
Additional Information
• The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role, albeit that regular support will be required to teams in Camden and Dartford
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification
Knowledge, Skills and Experience
Essential
• Extensive experience in the building industry, ideally working within a customer focused housing repair and maintenance team.
• Thorough understanding of project management methodologies.
• Effective contract management skills including managing service and maintenance contracts.
• Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.
• Evidence of using sound judgement when making effective decisions.
• Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
• Excellent team player who can work flexibly to meet business requirements.
• Proficient in the use of Microsoft Office.

Desirable
• Relevant building, maintenance, compliance or facilities management qualification e.g. HNC in Building.
• Relevant health and safety qualification e.g. NEBOSH General, or equivalent.
• Relevant professional qualification.