Property Claims Handler

The Jensten Group is looking for an additional full-time Claims Handler to join our Property Claims team in Norwich.

Based at our Norwich office, which offers free on-site parking, you'll become part of a friendly and collaborative claims function of over 25 claims professionals. Within the wider team, you'll join a dedicated Property Claims team comprising three experienced Claims Handlers and a Claims Administrator, providing a supportive environment with plenty of opportunity to develop your knowledge and career.

In this role, you'll take ownership of your own caseload of claims and handle a varied portfolio of property claims on a non-delegated authority basis, managing buildings-related losses across private residential, commercial and high-net-worth properties.

This is an excellent opportunity for someone with insurance claims experience who enjoys building relationships, delivering exceptional customer service and guiding clients through what can often be a difficult and stressful time.

Following successful completion of probation, you'll benefit from a hybrid working arrangement, combining office and home working.

Key Responsibilities:

• Managing your own caseload of property claims from notification through to settlement on a non-delegated authority basis

• Handling a wide range of buildings-related claims across private residential, commercial and high-net-worth property portfolios

• Supporting clients throughout the claims process, providing guidance, reassurance and regular updates to ensure a positive customer experience

• Liaising and negotiating with insurers, clients, loss adjusters, surveyors and other relevant parties to progress claims efficiently and achieve the best possible outcomes

• Advising clients on policy coverage and the immediate and ongoing actions required following a loss

• Preparing claims reports for Account Handlers and Executives to support client review meetings

About You:

To be successful in this role, you'll have previous insurance claims experience, excellent customer service skills and strong attention to detail.

You'll also have:

• Excellent communication and organisational skills

• Experience with Microsoft packages, i.e Outlook, Word, Excel

• Experience handling property claims would be advantageous

• Previous experience dealing with subsidence claims would be highly beneficial, although this is not essential

• The desire to work towards CII qualifications (desirable but not essential)

Rewards & Benefits:

When you join us, you'll become part of a supportive and collaborative culture, with access to a wide range of benefits, including:

• Competitive salary with annual salary reviews and a bonus scheme

• 27 days annual leave, including a day off for your birthday and a day for a religious holiday of your choice, plus bank holidays

• Auto-enrolment into our excellent pension scheme with 5% employer matched contributions

• Flexible benefits package, allowing you to choose the benefits that matter most to you

• Group Life Assurance cover

• Three months' fully paid Maternity, Paternity and Adoption leave

• Professional qualification support relevant to your role and career development

• Perks at Work, offering fantastic discounts on cinema tickets, dining, travel, retail and more

• Holiday purchase scheme, allowing you to buy up to 5 additional days' annual leave each year

• Free on-site parking

• Hybrid working following successful completion of probation

About Us:

Jensten is one of the UK’s leading independent insurance intermediary groups, combining scale, specialist expertise and an entrepreneurial culture. Since launching in 2018, the business has grown rapidly through strong organic growth and strategic acquisitions, becoming a Top 10 Independent Broker with around £600 million GWP.

With over 1,000 employees across 50 locations in the UK and Ireland, plus 93 franchise holders, Jensten is evolving into two trading divisions: Broking and Product & Distribution, enabling it to deliver tailored insurance solutions directly and through trusted broker partners.

Guided by its purpose, "Protecting today, empowering tomorrow," and values of being Caring, Curious, Skilled and Bold, Jensten combines the capability and influence of a large organisation with the agility, autonomy and client focus of an independent broker.