Property Claims Supervisor

The successful candidate will be a Property Claims Supervisor and will be working on a hybrid work setup in Edmonton, Alberta with occasional travel to other branches . This role is responsible for managing the day-to-day operations of the team, ensuring effective service delivery and fostering a collaborative work environment. Review and approve professional’s diary worksheets, reports, work flow, and production. Provide technical instruction and supervision as required. Monitor time & expenses recording. Maintain up-to-date information on client expectations and Crawford standards. Measure performance against standard. Measure account compliance. Mentor and coach employees. Identify training requirements. Provide orientation and on the job training. Assist with customer relations programs. Follow-up on all client complaints. Complete sales calls as directed. Client, staff and vendor liaison. Implement final and interim billing procedures. Manage AR and WIP. Oversee supply, equipment, and systems management. Distribute and act on management information. Administrative duties as required. A minimum of 10 years of functional and technical experience handling property claims. Alberta Independent Adjusting License Level 3 Full CIP designation Post-secondary education. Technical training related to business unit/service line. Strong supervisory and team building skills Able to manage multiple priorities Continuous interaction with employees, customers, and clients for the exchange of information often requiring analysis of alternative courses of action. Reliable transportation required Strong report writing skills Must be a team player with outstanding customer service skills #LI-JD2