Property Claims Telephone Representative - II

About Portage Mutual: Where Your Talent Makes a Difference

Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada. Join a company rooted in tradition, driven by innovation, and powered by a people-first culture.

Why Portage Mutual?

At Portage Mutual, we believe that our people are our greatest asset. Here, you’ll find:

• Total Rewards: We care about your well-being and financial security. That’s why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days.
• Career Growth & Development: Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations.
• Flexibility: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle.
• Inclusivity and Belonging: Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected.
• Making a Difference: Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve.

The Opportunity: Property Telephone Claims Representative - II

As a Property Telephone Claims Representative - II, you'll play a crucial role in supporting our policyholders, brokers and claims partners by:

• Investigating, evaluating, negotiating, and resolving moderate-complexity property claims.
• Analyzing policy coverage and communicating claim decisions clearly and professionally.
• Managing claims from initial reporting through final settlement while maintaining exceptional customer service.
• Collaborating with policyholders, brokers, vendors, and experts to achieve timely claim resolution.
• Identifying underwriting concerns, emerging risks, and recovery opportunities to support business objectives.

We're looking for a customer-focused team player with strong property insurance knowledge, investigative expertise, and sound decision-making skills who embodies our company values and is committed to providing top-notch service.

What You’ll Do:

• Investigate property claims using remote investigation techniques, including securing statements, photographs, reports, and other evidence.
• Analyze policy wording and determine coverage eligibility while communicating decisions to policyholders and brokers.
• Evaluate liability, identify subrogation and salvage opportunities, and engage external experts when required.
• Assess damages, establish reserves, negotiate settlements, and resolve claims within authority limits.
• Maintain accurate claim files and documentation while ensuring compliance with regulatory requirements and company best practices.
• Coordinate and communicate regularly with policyholders, brokers, vendors, legal representatives, and other stakeholders.
• Manage a diverse portfolio of claims while maintaining service, quality, and productivity standards.
• Contribute to ongoing process improvements and provide technical guidance to team members as required.

What You’ll Bring:

• Minimum 4-5 years of claims handling experience, preferably in property insurance.
• Strong knowledge of claims investigation, coverage analysis, negotiation, settlement practices, and policy interpretation.
• Demonstrated ability to independently manage complex claim files and make sound decisions with limited supervision.
• Excellent customer service, communication, interpersonal, and organizational skills.
• Strong analytical, investigative, and critical thinking abilities with exceptional attention to detail.
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams.
• Guidewire experience is considered an asset.
• High school diploma required; post-secondary education in business, insurance, or a related field is preferred.
• CIP designation or willingness to work toward completion of the designation is required.

This role requires a hybrid work arrangement and is not intended to be fully remote. While candidates located in Central Canada are preferred, consideration will also be given to candidates from other provinces who reside within reasonable commuting distance of the Portage la Prairie, Winnipeg, St. Catharines, Edmonton, or Bedford offices.

Job Title: Property Telephone Claims Representative - II

Reports To: Claims Supervisor / Manager

Location: Hybrid - Edmonton, Hybrid - Winnipeg, Hybrid - Portage la Prairie, Hybrid - St. Catharines, Hybrid - Bedford

Salary Range: $64,000 - $72,000

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role and level. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

Portage Mutual uses artificial intelligence and automations in its recruitment practices for activities that may include searching for qualified candidates, screening applications, preparing interview questions, recording interviews, drafting transcripts and other administrative tasks. AI is never used for decision making purposes.

Ready to Make an Impact?

We value diversity in backgrounds, experiences, and perspectives because the communities we serve are diverse. Rooted in a long-standing commitment to trust, community, and mutual support, Portage Mutual Insurance is proud to foster an inclusive workplace where employees are encouraged to collaborate, learn from one another, and grow together. We are looking for individuals who bring both professional expertise and a genuine commitment to supporting their teammates as we continue to protect what matters most for Canadians.

If you're looking for an opportunity to grow your career with a company that values people, community, and collaboration, we'd love to hear from you!

Portage Mutual Insurance is committed to creating an inclusive and accessible workplace. Accommodations are available throughout the recruitment process upon request. If you require accommodation, we will work with you to ensure a fair and positive candidate experience.

To be considered for this opportunity, candidates must have the legal right to work in Canada. Any employment offer will be conditional upon the successful completion of applicable pre-employment screening requirements.

Please submit your resume and cover letter.

We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).

About Us

Life at Portage Mutual is built on connection - to our work, the communities we serve, and each other. Our people work among collaborative teams where trust, respect, and support guide how we show up every day. We value shared success, open dialogue, and looking out for one another, creating an environment where employees feel welcomed, included, and proud of the impact they make together. Here, you’re not just joining an organization; you’re becoming part of a community.