Property Manager

About the Company

We are seeking an experienced Property Support Manager to lead our Property Support function for a growing UK property management business.

About the Role

Reporting to the Property Portfolio Manager, you will be responsible for managing the Property Support team, ensuring operational excellence across the property portfolio, and driving continuous improvement within the department. This is a leadership role for someone who enjoys building high-performing teams, improving processes, and ensuring properties remain compliant, well-maintained, and delivering an exceptional guest experience.

Responsibilities

• Lead, coach and manage the Property Support team.
• Oversee maintenance coordination and ensure issues are resolved efficiently.
• Monitor operational performance across the property portfolio and escalate risks where necessary.
• Analyse guest feedback and property performance to identify recurring issues and implement improvements.
• Manage contractor and supplier performance, onboarding and compliance.
• Oversee statutory compliance, including gas safety, fire risk assessments and other required certifications.
• Develop and improve SOPs, workflows and operational systems.
• Monitor KPIs and team performance, conducting regular reviews and coaching sessions.
• Produce operational reports and work closely with the Property Portfolio Manager to improve portfolio performance.

Qualifications

• Previous experience managing operations within UK Property Management, Lettings or Short-Term Rentals.
• Proven experience leading and developing remote teams.
• Strong knowledge of maintenance coordination and property compliance.
• Experience creating and improving operational processes and SOPs.
• Excellent organisational and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Required Skills

• Experience working with property management systems.
• Knowledge of UK property legislation and compliance requirements.
• Experience managing contractor networks.
• Background in hospitality or serviced accommodation.

Preferred Skills

• A proactive leader who takes ownership.
• Process-driven with a continuous improvement mindset.
• Highly organised with exceptional attention to detail.
• Calm under pressure and confident making operational decisions.
• Passionate about delivering outstanding service and operational excellence.

Fully remote role. Work with an ambitious and growing UK business. Opportunity to build and develop a high-performing team. Long-term career progression. Collaborative and supportive working environment.

Location: Remote (South Africa)

Hours: Full-time, aligned to UK business hours

Department: Property Management

Reports to: Property Portfolio Manager