Protective Services Operations Manager

Are you ready to be a trusted presence in a dynamic and vital environment? At Securitas, our mission goes beyond securing premises — we protect people, property, and peace of mind. This role offers the chance to work with a prestigious clients. Why Join Us? Be part of a company that lives by its values: Integrity , Vigilance , and Helpfulness Career development opportunities and industry-recognised training A supportive team environment Competitive salary and benefits package Make a meaningful impact every day Join Securitas and help us “See a Different World.” Apply now and become a key player in delivering safety and peace of mind. About this role Securitas Ireland is seeking an experienced Protective Services Operations Manager (PSOM) to support the delivery of high-quality security services across a portfolio of strategic client account nationwide. This is an operational role, supporting the Protective Services Branch Manager in driving service excellence, employee engagement, compliance, and financial performance. The PSOM will play a critical role in leading and motivating multi-site teams, strengthening client relationships across a number of different client accounts, and ensuring that operational, people, and commercial objectives are consistently achieved in line with Securitas’ values of Integrity, Vigilance, and Helpfulness. Key Responsibilities Support the Protective Services Branch Manager in the operational management of various size client portfolios across Republic of Ireland Lead, engage, and support officers, supervisors, and management teams across multiple sites Ensure compliance with all legal, regulatory, contractual, and company standards Oversee staffing, recruitment coordination, rostering, payroll preparation, billing accuracy, and cost control Maintain audit-ready site documentation, assignment instructions, risk assessments, and QMS records Monitor performance against KPIs and proactively address service or compliance risks Drive employee welfare, engagement, training, and retention initiatives Manage incidents, health & safety reporting, disciplinary and grievance processes Build strong relationships with clients, unions, and internal stakeholders Conduct regular site visits and support client meetings, reviews, and audits Act as Duty Manager when required and deputise for the Protective Services Branch Manager as needed What We’re Looking For Proven leadership experience in security operations or a similar multi-site, people-led environment Strong understanding of compliance, health & safety, audits, and quality management systems Excellent financial awareness, including payroll, billing, and cost control A confident communicator with strong client-facing and stakeholder management skills Ability to lead teams with a balanced approach of authority, empathy, and professionalism Strong organisational, analytical, and problem-solving skills Comfortable working in a fast-paced, high-accountability environment Essential Requirements 2+ years’ experience managing or training large security teams and global client stakeholders Eligibility to work in Ireland and hold a valid PSA Security Licence (or ability to obtain) Full, valid European driving licence and ability to travel between sites nationwide Excellent IT skills, including Microsoft Office and operational systems Flexibility to work outside standard hours when operationally required Fluent English (spoken and written) Desirable Qualification in business, management, security, or related discipline Professional security certification and/or background (e.g. CPP or equivalent experience) Demonstrable experience working with unions, audits, and large key account clients At Securitas, we believe in rewarding our people for their hard work. We offer a range of great benefits designed to support our people and their families. These comprehensive benefits include discounted health care scheme, company pension, bike to work scheme, access to hundreds of discounts from well-known brands and retailers, access to hundreds of high-quality online education courses from some of the world’s leading learning institutions, ways to save for the future, and other resources to improve health and well-being. Benefits: Employer Contribution Pension Scheme from the day you join the Company Company phone and laptop Progression, training and development opportunities Discounted Private Healthcare Scheme (Cash back on everyday medical costs, such as dental check-ups,optical, GP and Emergency Department visits.) Free onsite parking Company Car / Car allowance (Full Driving License Required & Over 25 for insurance purposes) Fuel Card / EV Charger At Home Toll Tag & Car Parking Substantial Maternity Leave top up payment 24 hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting ouremployees in a number of areas. Christmas Savings Scheme Bicycle to work scheme from the day you join the Company (Save up to 52% on a bike and accessories) 25 days annual leave Securitas is an equal opportunities Employer P.S.A. Licence Number : 00352 Website: https://www.securitas.ie/ Available jobs: https://www.securitas.ie/careers/available-jobs/ Benefits at Securitas: https://www.securitas.ie/careers/benefits-at-securitas/ Securitas Integrity Line: https://www.securitas.ie/sustainability/securitas-integrity-line/