Provider Success Manager

Provider Success Manager (Contractor) Turn Referrals Into Impact Manatee is a virtual mental health clinic for kids and families. We partner with pediatricians, partners and health systems to connect families to care, fast. As a Provider Success Manager , you’ll be the engine behind that connection. This is a remote, flexible 1099 role ideal for someone who thrives in a fast-moving, goal oriented and mission-driven environment. What You’ll Do: Own the Referral Flow: Track incoming referrals, reach out to families, and guide them into care—quickly and compassionately. Be the Face of Manatee: Communicate with referring providers, build trust, and send updates that keep them coming back. Own the Referral Partner Lifecycle : Convert a physician's first referral into an ongoing partnership, proactively re-engage partners who have gone quiet and gather data to help understand what got in the way. Keep it Moving: Manage follow-ups, respond to questions, and ensure every family receives timely support. Partner with the Family Care Team to provide follow-up outreach, provider support, and care coordination coverage. Spot the Gaps: Help us improve processes and boost referral conversion. What You Bring: 2+ years in care coordination, medical admin, or customer success—ideally in pediatrics or behavioral health Warm, clear communicator (especially on the phone) Obsessed with follow-through and documentation Comfortable juggling multiple systems (CRM, EHR, email, etc.) Able to work independently and hit daily targets Why Manatee: Mission: We make care happen for families who need it most. Remote & Flexible: Work from anywhere, on your schedule. Scale What Works: Be part of a fast-growing, referral-first model that’s already trusted by hundreds of pediatric practices. Real Impact: Your work connects families to life-changing care, often in under 2 days.