Provider Support Specialist

Job Title:

Provider Support Specialist

Pay Range:

$58,000-63,000/year

Job Description:

Now Hiring: Provider Support Specialist | Fully Remote | Full-Time | Starting October 2026

Ampersand Therapy is seeking a driven Provider Support Specialist to support employee onboarding, compliance, and ongoing HR operations. This is a full-time, salaried position.

Ampersand Therapy is a women- and therapist-led education staffing company with a passion for supporting students, school districts, and school professionals. The Provider Support Specialist plays a key role in ensuring a smooth and compliant experience for both new hires and current employees. This position is responsible for coordinating onboarding requirements, maintaining employee records and systems, and supporting core HR processes.

Responsibilities:

HR & Operations

• Oversee timekeeping processes and issue resolution
• Manage reimbursement and expense processes, including approvals and employee support
• Provide employee support triage and respond to operational and HR-related inquiries
• Verify professional licenses and track pending and expiring licenses
• Maintain accurate employee records and ensure compliance with onboarding and employment requirements

Onboarding & New Hire Experience

• Coordinate onboarding requirements, including district and state-specific requirements (e.g., Faith's Law, district level paperwork, fingerprinting, and drug screenings)
• Manage onboarding workflows and ensure timely completion of onboarding steps
• Prepare and send offer letters, assignment confirmations, and initial welcome communications
• Serve as a point of contact for onboarding updates and employment status changes

Qualifications

• Experience: At least 1 year of administrative experience, including exposure to human resources and recruitment processes. School-based professional experience (e.g., teacher, SLP, or related role) will be considered in lieu of administrative experience.
• Education: Bachelor’s degree required
• Communication: Strong verbal and written communication skills
• Technical Skills: Proficiency in Google Workspace (Docs, Gmail, Sheets) and comfort learning new systems; experience with HRIS/HCM systems preferred
• Organization: Strong organizational abilities with excellent time management skills; ability to prioritize in a fast-paced, remote environment

Benefits

• 401(k) and 401(k) matching
• Health, dental, and vision insurance
• Flexible Spending Account (FSA)
• Unlimited paid time off
• Fully remote work
• Short-term disability
• Life insurance options Compensation & Schedule
• $58,000-63,000 annually
• Full-time, salaried position

If this role sounds like a good fit and you meet the qualifications above, we’d love to hear from you!