PSP Key Account Manager

Stay Group is an innovative marketing company building and scaling products in the iGaming and entertainment industry. We are looking for a Payment Operations Manager to drive PSP integrations and payment operations across our brands. You will manage the full lifecycle of payment provider partnerships — from negotiations and compliance to integration, launch, and ongoing support — while working closely with Product, Finance, Compliance, and Technical teams to ensure efficient and scalable payment solutions. Responsibilities Manage the full PSP integration lifecycle: from introduction and commercial alignment to launch and post-integration monitoring. Coordinate with finance, legal, product, and IT teams to ensure smooth implementation processes. Maintain regular communication with payment providers regarding operational, technical, and commercial matters. Monitor payment performance metrics, conversion rates, tariffs, limits, and channel efficiency. Analyze payment data and provide actionable insights to improve performance. Handle operational requests and issue resolution with internal teams and external providers. Ensure accurate and up-to-date documentation in Confluence. Prepare reports and track implementation progress according to business requirements. Organize and participate in regular calls with internal stakeholders and PSP partners. Requirements Strong understanding of payment systems, payment flows, and related performance metrics. Experience working with PSPs, payment operations, or fintech/payment products. Knowledge of payment processes from product, technical, operational, backend, and contractual perspectives. Strong analytical skills with the ability to identify trends and optimize payment performance. High level of self-organization and ownership. Upper-Intermediate English level (B2+) for communication with international partners. Freedom to choose where to work: work from anywhere in the world with the freedom of remote options. Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results. Corporate English speaking club: improve your English proficiency with regular practice and expert guidance. A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel. Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.