QA Analyst (Hybrid)

* This is a hybrid role open to candidates based in the Greater Vancouver area.* We’re looking for a QA Analyst to join our team and be part of our next stage of growth. As our QA Analyst, you will work with development in a cross functional team, directing testing efforts across both our Salesforce platform and our modern, cloud-native products. You'll drive quality upstream (shift-left), leverage the best tooling available, and partner with the team to ship high quality software continuously. Who we are At Traction Rec, community is at the heart of everything we do. We empower nonprofit organizations like YMCAs, Jewish Community Centers (JCCs), Boys & Girls Clubs of America (BGCA), and Salvation Army Kroc Centers to strengthen their communities through great technology built on the Salesforce platform. By enabling these organizations to deliver their services more efficiently, we help them focus on creating meaningful connections and driving positive change where it matters most. We believe that business is a powerful force for good. As part of this belief, we’ve committed to the Pledge 1% for the Planet , dedicating 1% of our time, product, profit, or equity to supporting environmental and community causes. This commitment reflects our dedication to creating a positive impact that extends beyond technology. Our passion for community and innovation has earned us recognition, including: Salesforce Nonprofit Sales Partner of the Year and ISV Partner of the Year Globe & Mail's Top Growing Companies of 2024 and 2025 Deloitte's Technology Fast 50 winner 2024 Deloitte's Technology Fast 500 winner 2024 and 2025 At Traction Rec, we live our values: Community, Authenticity, Impact, Fun, and Growth. As a Living Wage Certified employer in British Columbia, we are dedicated to supporting not just the communities we serve but also the people who make it all happen—our team. If you’re passionate about making a difference and want to join a company that puts community first, we’d love to have you on this journey with us. Together, let’s create stronger, healthier, and more connected communities. Skills Traction Rec’rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. For this role, you might have: 3+ years of professional experience in a QA role Accuracy and excellent attention to detail, you catch things Excellent verbal and written communication skills Technically minded with the ability to quickly learn new systems Experience in defining new QA processes to continuously improve the team Personable and empathetic, you will need to understand and feel for our customers Bonus points if: You have experience writing automation tests for modern web applications (e.g. Playwrite) and integrating them into CI/CD pipelines You’ve tested AI-powered features or agents, or used AI tooling to make yourself and the team more efficient You’ve worked in nonprofit or community centers You’re a results oriented person who likes to roll up their sleeves to get things done You’re energized by continuously delivering value to customers What You Will Be Doing Work with the Product team to validate requirements and product solutions, finding gaps that others have missed and to identify areas of high impact if automated testing were introduced Define test scenarios with the Development and Product teams, planning test suites before code is written Work alongside Development daily to provide quality insights, direct testing, and keep on top of incoming changes Enable our team to ship daily, with confidence and high quality Manual and exploratory QA on new features, enhancements, and bug fixes Helping the wider team in determining standards and processes Create documentation of application changes, configuration, or known issues Compensation At Traction Rec, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions. The starting salary band for this role is $75,000-$85,000. Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role. Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer. Our Approach to AI At Traction Rec, we’re big fans of AI and we embrace it as a tool that helps us work smarter and more creatively. It may even have helped with this job description. That said, our recruiting process is 100% human. From resume review to interviews to job offers, every step is led by real people who care about real people. No bots making hiring decisions here. If you’re interested, so are we! Send your resume our way, and let’s chat. At Traction Rec, we believe that diversity and inclusion are essential to our success. We are committed to building a team that reflects the diversity of the communities we serve, and we actively seek and welcome candidates from all backgrounds. Our hiring process is designed to be fair, welcoming, and respectful to all candidates, regardless of race, ethnicity, religion, gender, sexual orientation, age, ability, or any other characteristic protected by law. We believe that diversity brings unique perspectives and experiences that can enhance our team and drive innovation, and we are committed to providing equal opportunity and support to all candidates. We encourage everyone to bring their authentic selves to the interview process and join us in building a diverse and inclusive culture at Traction Rec. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Please note that employment is contingent on the successful completion of background and reference checks.