QA Engineer (Contract)

What You'll Do Testing & Quality Assurance Develop and execute test plans and test cases for Amazon Connect contact flows, IVR call flows, routing profiles, and queues. Validate AWS Lambda functions integrated into Connect contact flows (e.g., data lookups, dynamic routing logic, third-party API calls). Perform functional, regression, and integration testing across call center platform releases and configuration changes. Identify, document, and track defects through resolution, working closely with the development team. Support user acceptance testing (UAT), coordinating with business and contact center stakeholders to validate new or updated contact flows. Monitor and validate call handling, routing accuracy, and system behavior post-deployment. Who You Are Required 3–5 years of relevant QA/testing experience. QA/testing background on AWS Connect or other call center platforms. Familiarity with AWS Lambda. Able to work Central time hours, even while remote. Preferred AWS certification(s). Call center domain experience. Healthcare payer background. About 10Pearls: 10Pearls is a global, purpose-driven AI - native digital engineering partner helping businesses re-imagine, ‎digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, ‎transformative digital products that leverage emerging technologies. ‎10Pearls' clients ‎include Global 2000 enterprises, high-growth mid-size ‎businesses, and some of the most exciting ‎start-ups from industries like healthcare, fintech, ‎energy, education, ‎real estate, retail, and hi-tech. ‎Headquartered in the Washington DC metro area, 10Pearls has product engineering and ‎software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit https://10pearls.com . We offer a competitive compensation package, including the below benefits for full-time employees: Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls Employer-funded health reimbursement account (HRA) for the high-deductible health plan option Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program Employer-paid short-term, long-term, life, and AD&D insurance Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site 10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.