QA Engineer (Manual)

About LittleLives LittleLives is a leading school management platform serving preschools and childcare organizations across Southeast Asia. Our mission is to simplify school operations through technology, enabling educators to focus on what matters most—children's learning and development. We are looking for a detail-oriented QA Engineer who is passionate about delivering high-quality software and creating exceptional user experiences for educators, school administrators, and parents. What You'll Do Quality Assurance & Testing Review product requirements, user stories, and specifications to identify test scenarios. Design, execute, and maintain manual test cases and test plans. Perform functional, regression, integration, exploratory, and user acceptance testing. Verify bug fixes and ensure issues are resolved before release. Conduct end-to-end testing across web and mobile applications. Validate complex business workflows, configurations, and data scenarios. Collaboration Work closely with Product Managers, Engineers, and Customer Success teams to understand user needs and business processes. Participate in sprint planning, backlog grooming, and release activities. Provide early feedback on requirements to prevent defects before development begins. Advocate for quality throughout the product development lifecycle. Process Improvement Improve testing processes, documentation, and QA best practices. Help establish quality metrics and release readiness criteria. Contribute to building a culture of quality across the organization. Support investigation and reproduction of customer-reported issues. What We're Looking For Must Have 2–5 years of experience in software quality assurance or manual testing. Strong understanding of software development and testing lifecycles. Experience testing web-based applications. Experience creating test cases, test plans, and bug reports. Familiarity with defect tracking tools such as Jira. Strong analytical and problem-solving skills. Excellent attention to detail and communication skills. Ability to work effectively in a fast-paced Agile environment. Nice to Have Experience testing SaaS products. Experience testing mobile applications (iOS and Android). Understanding of APIs and tools such as Postman. Experience with SQL and basic database validation. Exposure to test automation concepts and tools. Experience working with education technology products. What Success Looks Like In your first 6 months, you will: Become a subject matter expert on key LittleLives workflows. Independently test and sign off product releases. Reduce production defects through comprehensive test coverage. Partner effectively with Product and Engineering teams to improve release quality. Help strengthen QA processes and standards across the organization. Why Join LittleLives? Opportunity to make a meaningful impact on education across Southeast Asia. Work with a collaborative and mission-driven team. Exposure to complex, real-world workflows and large-scale SaaS products. Flexible and supportive work environment. Professional growth and learning opportunities. Interview Process HR Screening Role Challenge Technical Interview Offering Compensation and Benefits Competitive Salary 15 days of annual leave and 1 birthday leave per year Social insurance and private VBI insurance Yearly performance bonus Flexible working mode (hybrid/remote) Welfare benefit up to 400,000 VND/pax/month Annual mid-year company retreat Work equipment with MacBook provided Location: Hanoi Office: 189 Nguyen Ngoc Nai, Phuong Liet, Ha Noi HCM: 100% Work From Home