QA Lead - Prince Edward Island - Hybrid - CRM/Oracle Fusion

DELIVERABLE DESCRIPTION

Best Practice Procedures • Using a strong QA background will create and evolve QA best practice policy and procedures and ensure they are communicated and followed.

QA Leadership • Deploy best practices to the team to ensure consistency.

• Coach and guide the QA team to optimum performance.

Automation • Create automated tests for the eCRM system to reduce and capture issues/errors prior to moving to production including:

o SIT

o End 2 End

o Regression testing

Manual Testing • Using a strong technical background, conduct testing on software, websites, and other technical products including Oracle Sales and Service CRM to identify and resolve bugs, defects, and other potential issues.

• Supporting the business to create and manage test scripts for User Acceptance Testing.

Team Player • Work closely with the other members of the program and project teams; program/product manager, solution architect, front and back end developers, other project managers, business analysts and quality assurance analysts and UX designer to delivery designed solutions.

The resource(s) must meet or exceed the experience requirements as set out in this SOW and its attachments. The resource(s) must possess:

• A minimum of five (5) years of demonstrated experience:

o As a Quality Assurance and as a Lead;

o Creating and implementing QA Best Practices, policies and procedures;

o Extensive knowledge of automated testing using Playwright (in C#/.NET Core) and Nunit running Azure Pipelines;

o Working with REST and/or SOAP web APIs and familiarity with JSON and/or XML;

o Extensive knowledge of manual software testing includes designing and manipulating test data, validating results, and error replication;

o Creating test plans and test scripts from specifications for manual testing;

o Ability to manage various phases of the testing lifecycle, and assessing scope and severity of issues to assist with prioritization.

o Ability to provide reporting and dashboards for velocity of Quality Assurance team.

o Proficient with MS Azure DevOps – Test Plan Manager; and

o Experience working with Customer Relationship Management Systems (CRM) Oracle Sales and Service Cloud preferred.

• Excellent interpersonal skills with the ability to serve as a liaison with developers, project managers, and customer support;

• Strong analytical and problem-solving skills; and

• Ability to support business and project teams to create User Acceptance Testing scripts. Experience in the following is considered an asset:

• Accessibility testing experience;

• Experience with Behavior Driven Development (BDD);

• Developing with programming languages such as Java and JavaScript/TypeScript; and

• Oracle Fusion Cloud Sales and Service CRM (preferred) or other Commercial off the Shelf CRM products (MS D365. Salesforce, etc).